Expert AFR-OAM
DHL · Bogotá
Title: Expert - AFR/OFR
Location: GSC BOG
Key Responsibilities:
- General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
- Responsible for providing support to the assigned account.
- Review and ensure the achievement of specific client KPIs and service agreements.
- Provide performance reports.
- Maintain communication with internal/external third parties to meet client expectations.
- Provide proactive issue resolution and corrective actions to ensure service excellence.
- Key contact for escalations.
- Develop a sustainable relationship with internal and external stakeholders.
- Coordinate business implementations.
- Participate/lead customer reviews (QBR and/or MBR).
- Complexity of the problem/process.
- Coordinate stakeholder activities and ensure quality and timeliness.
- Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
- Recommend and coordinate necessary changes based on process analysis.
- Assist DGF operations in resolving complex issues
Skills / Requirements:
- Professionals in industrial engineering, international business, or related fields
- Minimum of 3-5 years in logistics processes
- Extensive knowledge of cargo transportation and the logistics industry
- Fluent communication in English (verbal and written).
- Customer service and communication skills.
- Teamwork and autonomy
- Employees who have been in the organization for 12 months or in their current role
- Employees that are not in transition projects