Customer Service Coordinator
DHL · Budapest
Customer Service Coordinator
Join our team and make a difference in the logistics industry!
Key Responsibilities
- Professionally handle customer queries, orders, and requests via email and phone
- Process and manage customer orders using DHL and customer systems
- Follow up on orders, deliveries, and customer inquiries
- Support customers and warehouses in day-to-day operations
- Investigate shipment issues, delivery exceptions, and other operational cases
- Coordinate with internal stakeholders, warehouses, and IT teams to resolve issues and ensure smooth service delivery
- Manage and resolve customer and internal escalations
- Maintain high-quality communication and customer satisfaction standards
- Support knowledge sharing and provide on-the-job guidance to colleagues when required
Requirements
- Fluency in English
- Willingness to work in shifts and weekends
- Experience in customer service, order management, logistics, or a similar customer-facing role
- Strong communication and customer service skills
- Excellent organizational skills and attention to detail
- Ability to work independently while collaborating effectively within a team
- Good problem-solving and analytical skills
- Proficiency in MS Office applications, especially Outlook and Excel
- Customer-focused mindset with the ability to follow established processes and procedures
What do we offer?
- Cafeteria HUF 500,000/year
- Annual bonus opportunity
- Medicover health insurance
- Hybrid working model
- Opportunity to join the world's leading logistics company
- Stable international environment with long-term career opportunities
- Extensive learning and development programs
- Friendly and supportive team atmosphere
- Modern, dog-friendly office
- Additional employee discounts and wellbeing initiatives
Location: Budapest, hybrid