Service Coordinator
NOV · Ras Al-khair
Primary Responsibilities:
- Purchasing:
- Purchasing: quotation requests to vendors, preparing and submitting purchase requisitions, issuing, and following up on Purchase Orders. Tracking all purchasing activities.
- Ensure all procurement activities are compliant with company policies and procedures.
- Maintain relationships with vendors to ensure timely delivery and cost efficiency.
- Coordinate ICPOs and related requests (issuing and tracking work orders and transfer orders).
- Monitoring & Tracking:
- Continuously monitor and track progress across assigned tasks.
- Identify and report any deviations or delays, ensuring timely resolution. (weekly report)
- Continuous monitoring of warranty claims, upgrades, and parts status. (weekly report)
- Liaising with customers to arrange the mobilisation of Service Engineers within the timelines required
- Ensure that the Service Engineer resourcing plan is fully updated and accurate
- Assisting with internal and external meetings as required
- Disseminate info out to the Service Engineers relating to job mobilisation
- Financially review Service Projects in Tracker FSM and prepare billing of Service Engineers for passing to accounts department for invoicing out to customer
- You will support the department with other service project duties as required.
- Training Coordination (weekly report):
- Communicate regularly with the Training Department to stay updated on training schedules and requirements.
- Maintain accurate records of training activities.
- Track and report the progress of FSTs in their training assignments.
- Administrative Support:
- Tools calibration (storage management, tracking due dates, calibration)
- Transportation & Hotel bookings (checking invoices, necessary arrangements)
- Provide general administrative support to ensure smooth day-to-day operations.
- Maintain organized records for all operational tasks, communications, and follow-ups.
- Education/Qualifications:
- Bachelor’s degree or equivalent combination of education and experience
Experience Required:
- Working knowledge within a service/manufacturing environment
- Key Competencies & Skills:
Strategic
- Ability to work to tight deadlines
- Accuracy and attention to detail
- Good communication & interpersonal skills
Operating
- Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks.
- Be quick to identify critical information and respond appropriately.
- Able to apportion time effectively to complete tasks.
- Able to define, work within and improve business processes based on immediate and future business needs.
- Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably
Energy
• Will be energised by challenges and drawn towards opportunities
Organisational
• Ability to plan, prioritise and manage own workload
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
As Service Coordinator, within our Rig Aftermarket Team, you will be a key member of the function within our Service department working with the Service Management team from the initial customer service enquiry, through to service completion and invoicing. You will have a high level of accuracy, good time management skills and the ability to work using your own initiative to provide successful support within a strong Service Team. You will be keen to take on fresh challenges and willing to develop your knowledge within your role - always working towards satisfying the department and client requirements.