Account Manager, Broker Segment
Quality Health Services · Kowloon
Job Description
- Responsible for managing broker accounts, maintaining a long-term relationship with accounts and maximizing sales opportunities within them
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis
- Build and maintain effective relationships with clients to provide the best possible service on a timely basis
- Focusing on growing and developing existing clients, together with generating new business
- Act as the key interface between the broker and all relevant departments
- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients
- Responsible for the development and achievement of sales target
- Maintains high customer satisfaction ratings that meet organizational standards
- Work out business plans for all current and opportunity business
- Handle client activities in assigned broker account territory
- Manage existing contract retention and explore new opportunities
- Maintain good customer relationship through understanding their needs, company direction and connect with stake holders at all levels
- Work together with teams to provide good client support and servicing on responding customer issue
- Achieve high customer satisfaction level
- Work with Medical team to share customer report analysis and recommendation to client
- Preparation and presentation of quarterly / annual strategic meetings to show specific performance to promote client satisfaction, client retention and upsell opportunities
- Come up with strategic planning with clients with minimal supervision
- Manage own team to deliver the above
- Other ad-hoc assignment as assigned
Requirements
- University graduate with a minimum of 7 years of relevant experience
- Healthcare, group medical, employee benefit or broker background is highly preferred
- Proven track record in achieving sales target
- Result and customer-service oriented
- Team player who is detail-minded and able to perform multi-tasking and finish tasks in tight schedule
- Independent, well-organized, self-motivated with excellent interpersonal, presentation and communication skills
- Excellent analytical and negotiation skills
- Excellent command of spoken and written Chinese and English. Mandarin skill will be an advantage.
- Proficiency in MS Office
- A touch of leadership skill is an advantage
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