Customer Support Specialist - Decatur, IL

Archer Daniels Midland

Customer Support Representative – Decatur, IL
ADM Carbohydrate Solutions
This is a full time, nonexempt position

This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies.

Responsibilities

Create excellent relationships with customers and be responsive to their needs
Obtain strong working knowledge of ADM products
Obtain strong working knowledge of ADM systems
Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.
Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
Log pertinent case detail within ADM systems to provide transparency to items needing further review
Assist with accounts receivable efforts
Review various reports to confirm delivery, proper invoicing, etc.
Prepare general business correspondence
Coordinate other functions as needed

Skills and Qualifications

A service-oriented focus on both internal and external customers
Strong written and verbal communication skills
Ability to collaborate in a team-oriented environment
A positive customer centric disposition
Proficiency in Microsoft Excel, Word and Outlook
The ability to learn web-based and other computer applications as needed
Excellent keyboarding skills
Bachelor’s degree or previous Customer Support experience is preferred
Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred
Decision-making abilities
Multitasking
The ability to adapt to adapt to a constantly changing environment
Attention to detail
Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:113750BR

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