Metallurgical Engineer III
United States Steel
Manage Customer Quality at key supply chain processors and customers primarily in the Indiana, Illinois, and Michigan areas, as well as surrounding locations. The Customer Quality Engineer will provide the leadership needed to advocate for the customer and drive alignment with internal USS functions such that we meet or exceed our customers’ expectations in the quality of our products and services. This includes transformational leadership to drive out internal and supply chain waste and continuously improving cost of poor quality such that we convey a lean and world class provider of products and services to our customers.This is a position that requires a mid-career professional who can work remotely with minimal direct supervision. This position requires regular overnight travel.
KEY RESPONSIBILITIES
- Take the lead in managing the quality relationships with the assigned key automotive customer accounts.
- Drive customer and industry expectations in problem solving. Lead teams on customer specific formats as required (8D/5D, A3, DMAIC 6Panel, PRR, etc…).
- Act as an advocate for our customers to ensure the USS team meets product, delivery, and application requirements, including specific process requirements such as change management and problem-solving process disciplines.
- Work with USS mills to establish material boundary samples, quality standards, and develop testing and evaluation techniques to ensure material quality is to customer’s expectations and requirements.
- Monitor quality performance, support and actively communicate corrective action work across the supply chains (from mills to outside processors thru “end use” customers).
- Contribute to continuous improvement activities in product quality and process efficiency across the supply chain.
- Understand and be able to apply product quality standards, customer specifications and industry standards.
- Be familiar with capabilities and limitations of producing mills and outside processors and can communicate this information to customers.
- Coordinate quality activities with corporate, mill, processor and customer quality departments.
- Ensure accurate transfer of customer requirements or processing instructions to the mills and processors.
- Ensure results are documented in USS Dispomatic system, following established policies.
- Utilizes knowledge, skills, and influence to facilitate breakthrough performance across the organization.
- Participate across the business to identify and share company-wide best practices, advise the priorities for business excellence, and identifies future projects that will drive U. S. Steel’s Corporate Performance Scorecard. Input customer quality metrics on the scorecard.
- Leads by example and aid Contract Team and Customer Production and Quality to develop others on quality principles and tools for implementing creative solutions for system and process improvements.
- Report directed operational, metrics-based benchmarking to identify and share best practices.
- Bachelor’s degree in engineering or a closely related field.
- At least 8 years of professional work experience in the Sheet Metal Forming Conversion of Sheet Metal, or sheet metal mill Customer Technical Service (CTS).
- Experience should include a minimum of 8 years in Production Stamping Manufacturing and Die Process Engineering and/or inside of the steel industry including Customer Technical Service (CTS) where knowledge of steel quality requirements and sources of quality issues have been applied. This should include understanding formability data analysis to recommend tooling, process or design changes to aid customer formability and manufacturing issues.
- Understanding and knowledge of industry specific processing and customer expectations with respect to part functionality, coatings, and steel performance is it relates to Appliance and tin-mil product applications.
- Strong project and program management skills.
- Strong structured problem solving, Lean Six Sigma experience desired.
- Demonstrated level of business acumen such as knowledge of P&L levers.
- Results-based leadership skill set with strong impact and influencing skills in cross–functional matrix environment.
- Tenacity, people’s skills and ability to lead change towards an effective work environment.
- Ability to communicate effectively, maintaining a persuasive and credible presentation style at all levels of the organization.
- Experience leading cross-functional teams on projects leveraging PDCA and DMAIC methodologies preferred.
- Ability to work remotely with little direct supervision.
- Normal office and sheet metal stamping plant environments.
- Requires regular travel to customer and mill locations throughout the United States. Expected Travel: 50-75%.