Customer Service/Information Services Support Representative
Performance Food Group
GENERAL SUMMARY:
Provides customer service and technical support to internal and external customers by processing orders, answering questions, resolving issues, and supporting office and warehouse systems. Serves as a primary point of contact for customer inquiries, sales support, transportation support, and I.S. support desk requests.ESSENTIAL JOB FUNCTIONS:
- Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues. (60%)
- Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees.
- Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues; escalates to appropriate departments when necessary.
- Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems.
- Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed.
- Assists co-workers in Customer Service and I.S. departments by providing coverage for absences and supporting departmental needs.
GENERAL SUMMARY:
Provides customer service and technical support to internal and external customers by processing orders, answering questions, resolving issues, and supporting office and warehouse systems. Serves as a primary point of contact for customer inquiries, sales support, transportation support, and I.S. support desk requests.ESSENTIAL JOB FUNCTIONS:
- Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues.
- Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees.
- Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues; escalates to appropriate departments when necessary.
- Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems.
- Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed.
- Assists co-workers in Customer Service and I.S. departments by providing coverage for absences and supporting departmental needs.
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