Customer Support Representative - French Speaker (Fixed Term)
Eaton · Casablanca
We're on an ambitious growth journey towards doubling our sales across EMEA by 2030 - and we're looking for people who want to help shape that success.
At Eaton, we're committed to improving quality of life and protecting the environment through intelligent power management technologies. Operating in more than 175 countries, we help customers manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Our culture is built on innovation, inclusion, and a shared purpose to make what matters work.
We are currently looking for a Customer Support Representative to join our manufacturing plant in Casablanca (Nouaceur), Morocco on a 12-month fixed-term contract.
In this role, you will provide commercial support to a portfolio of customers through email, phone, chat, and case management tools, ensuring a high-quality customer experience and contributing to our continued growth.
What you’ll do:
- Handling inquiries via chat and email from customers and/or internal parties.
- Order management: order entry, price checking, order clearing in compliance with Eaton's policies
- Complaint handling
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projects.
- Handling a variety of pre-sales or post-sales service functions.
- Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Resolving problems by applying established policies, procedures and tactics and using proactive communication across internal network of multiple product lines.
- Fostering an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
Qualifications:
- Bachelor’s degree (BSC/BA)
- 1-3 years experience in customer support
- Fluent English and French
- Proficiency in CRM tools (preferably Salesforce)
- Strong Excel skills (tracking, analysis, reporting)
- Strong analytical and problem-solving abilities
- High level of accuracy and attention to detail
- Ability to manage priorities and high volumes of work
- Ability to identify data gaps and propose improvements
We offer:
- Competitive Compensation and Benefits Package
- Permanent Contract in a fast-growing global company
- Challenging Projects in a dynamic, collaborative team
- Excellent Working Environment – safety and ethics are really important to us
- Eaton Business System offering various tools for management and people development
- Great Promotional Opportunities – Eaton encourages internal promotion whenever possible
- Culture & Values – Eaton is more than the products we invent and produce; the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.
- Inclusion & Diversity – Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.
- Learning & Development – We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
- Wellness – Wellness at Eaton is more than a program; it’s about changing the environment by offering the right tools to help empower employees to make that happen.
#LI-EC1
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.