AVP, FI Sales Solutioning & Bid Management Manager, Global Transactions Service, Institutional Banking Group

DBS · Singapore

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Business Function  

Global Transaction Services (GTS) comprises of Cash & Trade, Securities Services and Fiduciary Services.  In an increasingly borderless world marked by burgeoning trade flow, expertise in trade finance services is an invaluable asset.  With cash the lifeblood of every company, so too, is a good understanding of how to manage these cashflows. Trade Finance, together with Cash Management, is the mainstay of GTS, and is extended to SME and corporate clients for their local and cross-border financial transaction needs. 

Department

GTS Financial Institutions (FI) Sales & Solutioning

Role Purpose

The FI Sales Solutioning & Bid Management Manager is responsible for the end-to-end management of strategic business opportunities, such as RFIs and RFPs, as well as BAU client requirements, including annual DDQs and other periodic review submissions. The role acts as a central coordinator across multiple workstreams such as : Product, Operations, Technology, Risk, Compliance, Legal, Implementation and regional stakeholders to deliver high-quality, compelling and accurate responses to enhance DBS' ability to win new business, defend existing relationships and strengthen its market positioning. In addition, the role supports the FI franchise's marketing and thought leadership efforts through industry events, awards submissions and external positioning initiatives.

Key Responsibilities:

Bid Management & Solutioning

• Lead the end-to-end project management of RFIs, RFPs and other competitive bid processes across the FI client segment.
• Partner and coordinate for responses across multiple stakeholders, ensuring consistency, accuracy and timely completion of submissions.
• Develop high-quality executive summaries, solution narratives, pricing summaries and proposal documents.
• Manage timelines, response trackers, review cycles and governance requirements throughout the bid process.
• Drive post-submission follow-up activities and maintain a repository of lessons learned, best practices and winning responses.
• Maintain and continuously enhance the bid content library, including standard responses, case studies, awards, client references and product capabilities.
• Drive process enhancements, content management initiatives and GenAI-enabled response automation opportunities.

Annual Due Diligence Questionnaire (DDQ) Management

• Serve as the central coordinator for annual FI client DDQs, market due diligence reviews and operational questionnaires.
• Manage industry-standard questionnaires (e.g., AFME, Wolfsberg, custody questionnaires and other FI-specific due diligence requests).
• Engage Compliance, Risk, Operations, Technology, Cybersecurity, Legal and Product teams to obtain and validate responses.
• Maintain a central repository of DDQ responses, supporting documents, certifications and regulatory disclosures.
• Ensure consistency of responses across clients and alignment with the latest regulatory, operational and product developments.

Marketing & Franchise Development

• Support FI Sales leadership in developing content and marketing materials for major industry events such as SIBOS and other regional industry conferences.
• Coordinate preparation of event material, client engagement notes, meeting briefings and thought leadership content.
• Support the planning and execution of strategic FI marketing campaigns and client engagement initiatives.
• Work with Corporate Communications, Marketing and Product teams to showcase business achievements and market differentiation.

Awards & External Recognition

• Lead the preparation and submission of industry award nominations, including but not limited to:
• The Asset Triple A Awards
• Euromoney Awards for Excellence
• Global Finance Awards
• Adam Smith Awards
• Gather supporting data, client success stories, product innovations, ESG achievements and franchise metrics.
• Coordinate approval processes with senior management and relevant stakeholders.
• Maintain a calendar of key award opportunities and submission deadlines.

Requirements

Experience

• 5-10 years of experience in Transaction Banking, Securities Services, Corporate Banking, Financial Institutions coverage, Bid Management, Product Management or Sales Support.
• Experience managing RFPs, RFIs, DDQs, client onboarding documentation or complex client proposals.
• Familiarity with custody, cash management, payments, trade finance, liquidity management and securities services is advantageous.
• Experience coordinating cross-functional stakeholders across multiple countries and business lines.

Skills & Competencies

• Strong project management and organisational skills.
• Excellent business writing, presentation and proposal development capabilities.
• Ability to synthesise complex product and technical information into compelling client-centric narratives.
• Strong stakeholder management and influencing skills.
• High attention to detail with strong governance and quality control discipline.
• Proficiency in PowerPoint, Excel and content management tools.
• Familiarity with AI-enabled content generation and knowledge management platforms is advantageous.

Personal Attributes

• Highly organised and deadline-driven.
• Strong commercial mindset with a focus on winning business.
• Proactive and self-motivated. Collaborative team player able to work across functions and geographies.
• Comfortable operating in a fast-paced, client-focused environment.

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