Senior Manager, Transfer Agency
Apex Group · Hong Kong
The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Senior Manager, Transfer Agency
Location: Hong Kong
Position Summary
We are seeking an experienced Senior Manager to lead and oversee Transfer Agency operations in Hong Kong while supporting regional service delivery across Hong Kong and Shanghai. This role is responsible for ensuring operational excellence, maintaining strong client relationships, managing risk and regulatory compliance matters, and providing leadership and technical guidance to the Transfer Agency team.
The successful candidate will possess extensive experience in Transfer Agency operations, investor onboarding, AML/KYC, FATCA/CRS compliance, and fund administration for a broad range of fund structures, including Hong Kong OFCs, LPFs, Cayman open-ended funds, and Cayman private funds.
This is a key leadership role responsible for maintaining service quality, supporting business growth, managing client relationships, and developing team capabilities across the region.
Key Responsibilities
Transfer Agency Operations
- Oversee day-to-day Transfer Agency operations for Hong Kong and assigned regional clients.
- Ensure timely and accurate processing of subscriptions, redemptions, transfers, conversions, distributions and capital activity.
- Review and approve complex investor transactions and exception items.
- Manage operational risks and ensure adherence to internal controls and procedures.
- Act as escalation point for operational issues and client enquiries.
- Drive operational efficiency, process enhancements and service quality improvements.
Client Relationship Management
- Serve as primary relationship manager for key fund manager and institutional clients.
- Lead operational service review meetings and client discussions.
- Manage client escalations and deliver effective solutions in a timely manner.
- Support business development initiatives and participate in new client onboarding.
- Build and maintain strong relationships with clients, auditors, legal counsel, investment managers and other stakeholders.
AML / KYC Leadership
- Provide technical oversight on investor onboarding and ongoing due diligence reviews.
- Review and assess complex ownership structures, trust arrangements, fund-of-fund investors and institutional investors.
- Ensure compliance with Cayman Islands, Hong Kong and applicable AML/CFT requirements.
- Support periodic reviews, remediation projects and regulatory inspections.
- Work closely with Compliance, AMLCO and clients to resolve KYC deficiencies and risk-related matters.
- Provide guidance on source of wealth and source of funds assessments.
FATCA / CRS Expertise
- Act as subject matter expert on FATCA and CRS requirements.
- Review investor tax classifications and self-certifications.
- Support FATCA and CRS reporting obligations for Cayman and Hong Kong fund structures.
- Advise clients and internal teams on reporting requirements, regulatory changes and industry best practices.
- Support implementation of Cayman CRS 2.0 and other regulatory initiatives.
- Assist with regulatory enquiries, reporting reviews and remediation exercises.
Fund Structure Expertise
The role requires practical operational and regulatory experience in:
- Hong Kong Open-ended Fund Companies (OFCs)
- Hong Kong Limited Partnership Funds (LPFs)
- Cayman Islands open-ended mutual funds
- Cayman Islands private funds / closed-ended funds
Leadership & People Management
- Lead, coach and develop Transfer Agency staff in Hong Kong and Shanghai.
- Build technical expertise across the team and maintain high service standards.
- Conduct performance reviews and support career development planning.
- Promote collaboration across regional and global teams.
- Develop succession planning and strengthen SME coverage across key operational areas.
Projects & Change Management
- Lead strategic projects, client migrations and onboarding initiatives.
- Support regulatory change implementation and remediation programmes.
- Partner with technology and operations teams to improve systems and workflows.
- Participate in operational risk reviews and governance initiatives.
Qualifications & Experience
Essential
- Bachelor's degree in Finance, Accounting, Business, Law or related discipline.
- Minimum 6-8 years of Transfer Agency, Fund Administration or Investor Services experience.
- Minimum 2 years in a managerial or leadership role.
- Strong understanding of alternative investment fund operations and investor servicing.
- Extensive experience in AML/KYC onboarding and ongoing due diligence.
- Strong working knowledge of FATCA and CRS requirements.
- Demonstrated experience supporting Hong Kong OFC and LPF structures.
- Demonstrated experience supporting Cayman mutual funds and private funds.
- Strong client relationship management and stakeholder management skills.
- Excellent communication and presentation skills.
- Ability to manage multiple deadlines and competing priorities.
Highly Preferred
- Practical experience with Cayman Islands regulatory requirements, including AML Regulations, FATCA and CRS reporting.
- Experience managing regulatory remediation projects.
- Knowledge of DITC, Cayman CRS 2.0 and investor reporting requirements.
- Familiarity with alternative asset classes including private equity, hedge funds, venture capital and real estate funds.
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.