Field Service Engineer

AMETEK · Zele

The Field Service Technician provides service and customer support at customer locations on the full line of AMETEK Level Measurement Solutions (LMS) products. Field Service Technicians perform operational verification, commissioning, startup, configuration, troubleshooting, preventive or corrective repair and training on all AMETEK LMS products.

Essential dutis and responsibilities

Travel to job sites on land and offshore within the designated region(s).
Travel to mission critical interventions (both from a technical as well as a commercial/critical customer aspect).
Provide customers with world class support at location of installed product. Commission, configure and evaluate the installation of AMETEK LMS product(s).
Train peers’ processes and field service procedures.
Effectively communicate with customers to convey results of site visit.
Work directly and collaboratively with sales, product management, engineering, service, and other internal support to resolve and/or escalate customer issues and concerns.
Escalate quality issues to appropriate departments.
Assist Engineering, Quality, and Product Management teams in performing root cause analyses and continuous product improvement initiatives.
Perform on-site and in-house technical training to varying audience of sales reps, customers, or internal associates.
Prepare training content and material for AMETEK LMS products. Acquire, maintain product knowledge and be the subject matter expert on AMETEK LMS products overall (including but not limited to manuals, calibration, and installation literature).
Understand, advise, and recommend solutions of AMETEK LMS products based on customer applications.
Other duties as assigned.

Experience / Requirements

Associate Degree or technical diploma in instrumentation, electronics, related field, or equivalent military training.
High School diploma or equivalent required.
5-10 years of experience providing technical support and/or field service in the instrumentation industry (preferred).
Technical aptitude and electro-mechanical skill set.
Excellent interpersonal, written, and oral communication skills. Ability to communicate effectively at all levels of the organization, with outside sales reps and with customers.
Capable of meeting physical requirements of safety training courses including HUET (helicopter underwater escape).
Salesforce knowledge (preferred).

What do we offer?

A challenging and diverse international role within an innovative and growing organization.
The opportunity to work with high-tech industrial solutions.
Comprehensive training and continuous development opportunities.
Collaboration with a global network of technical experts.
White-collar contract of 38.5 hours/week.
Work allocation: 20% travel and 80% on-site work in Zele.
Primary work location: Zele office, with 4 days per week on-site. In weeks without travel commitments, a maximum of 1 day home office per week.

In-house activities (Zele): set-ups, online technical support, evaluations and repair activities within Operations.
A competitive salary package complemented by attractive fringe benefits.
The opportunity to work independently with a high level of responsibility and a direct impact on customer satisfaction.

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