Key Account Manager
Abbott Laboratories · Ciros Plaza
Major Responsibilities:
- Served as Sales Manager for cross-border e-commerce (Hong Kong Label) omnichannel business of Abbott Medical Nutrition adult product line, covering sales channels including JD, Tmall and Emerging channels.
- Analyzed store operational data together with TPs, proposed feasible operation optimization plans, followed up implementation and tracked execution performance to ultimately improve operational efficiency.
- Developed in-depth understanding of target brand users’ needs and online shopping behaviors. Collaborated with the EMKT team to translate insights into new customer acquisition initiatives in line with platform.
- Familiar with on-site and off-site user operation tactics. Partnered with the brand’s CRM team to boost user satisfaction and repurchase rate.
- Maintained close communication and collaboration with platform clients, expanded brand exposure via resource exchange and drove business growth.
REQUIREMENTS:
- FMCG/ Infant Milk category is preferred.
- At least 5 years working experience related.
- Excellent communication with Mandarina and English is must.