Product Quality Engineer
Vertiv · Udine
Brief Job Description:
The Product Quality Engineer acts as the vital link between field performance and product evolution. The role leverages real-world data, lessons learned, customer feedback, warranty information, and reliability analysis to improve product quality, manufacturing performance, and future product designs. The position leads structured problem-solving activities, drives robust Root Cause Analysis (RCA), and ensures corrective actions are effectively implemented to improve customer satisfaction and product reliability.
Essential Functions:
- Analyze field, warranty, and customer quality data to identify performance trends, recurring failures, and improvement opportunities.
- Lead and facilitate 8D investigations for customer complaints, field failures, warranty claims, and recurring quality issues.
- Drive robust Root Cause Analysis utilizing 5 Why, Fishbone, Is/Is Not, Fault Tree Analysis, Kepner-Tregoe, and other structured methodologies.
- Coordinate containment, correction, corrective action, and preventive action activities across Engineering, Manufacturing, Suppliers, and Service.
- Validate root causes through testing, inspection, statistical analysis, and engineering evidence.
- Verify effectiveness of corrective actions and ensure sustainable implementation.
- Interface with factories to drive manufacturing improvements and deployment of lessons learned.
- Provide quality and reliability inputs into DVT, DFMEA, PFMEA, Control Plans, and product development activities.
- Define and lead Product Quality Plans including EOL testing and validation requirements.
- Monitor prototype builds, participate in approval processes, and report results.
- Partner with Supplier Quality Engineering and Procurement to improve supplier performance and reliability.
- Support development of quality processes, inspection plans, and Critical-to-Quality controls.
- Collect, analyze, and report quality, reliability, warranty, and performance metrics.
- Lead reliability and field quality reviews and deploy lessons learned across the organization.
- Support End-to-End quality improvement projects.
Qualifications:
Required skills:
- Advanced knowledge of 8D Problem Solving and CAPA methodologies.
- Strong Root Cause Analysis skills using 5 Why, Fishbone, Is/Is Not, Fault Tree Analysis, and evidence-based investigation techniques.
- Experience leading cross-functional investigations involving Engineering, Manufacturing, Suppliers, and Service teams.
- Strong analytical and statistical problem-solving capability.
- Working knowledge of DFMEA, PFMEA, Control Plans, SPC, MSA, and process capability tools.
- Experience using warranty, reliability, and field performance data to drive improvements.
- Ability to communicate effectively with all organizational levels.
- Good English language skills.
- Knowledge of refrigeration, thermal management, HVAC, or related technologies preferred.
Additional / Preferred Qualifications:
- 7+ years of quality, reliability, manufacturing, or product engineering experience.
- Six Sigma Green Belt, Black Belt, ASQ CQE, or equivalent certification.
- Experience with customer complaints, warranty analysis, and field reliability improvement programs.
- Experience within HVAC, thermal management, refrigeration, electromechanical equipment, or related industries.
Basic Qualifications:
- Bachelor's degree in Mechanical, Electrical, Industrial, Quality Engineering, or related technical field.
- 5+ years of experience in Quality Engineering, Manufacturing Engineering, Reliability Engineering, Product Engineering, or related functions.
- 3+ years of experience leading RCA, 8D investigations, and corrective action activities in a manufacturing environment.
- Experience working within ISO 9001 or equivalent quality management systems.
- Experience working in cross-functional teams.
Time Travel Needed:
- 20%
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