Senior Executive
EXL · Kochi
This position requires to process complex/special invoices for critical suppliers, exception handling and handling pre-payment request. Also to ensure assigned tasks are completed within agreed SLAs and KPIs.
- Execute established operational processes within the invoice-to-pay end-to-end process, following standardized procedures and guidelines.
- Achieves thoroughness and accuracy when accomplishing tasks by spotting inconsistencies to produce accurate work.
- Work closely with team members to ensure seamless handoffs and collaboration throughout the process.
- Researches issues, collects data, analyzes information and/or root cause, and finds resolution to discrepancies in a timely manner. Escalates as appropriate to different stakeholders.
- Acts as the primary point of contact in the execution of day-to-day tasks including answering questions, resolving issues, and providing analysis.
- Positively interacts with team members and internal/external customers to provide high-quality outcomes.
- Promotes the spirit of team work and personal accountability through strong collaboration, effective communication, and support in additional ad-hoc project work
- Takes initiative to identify inefficiencies within processes and advocates for improved efficiency, performance and quality. Will participate in process improvement exercises.
- Adheres to organizational standards, maintains accurate records and documentation, and follows SOPs to ensure adherence to SOX and/or regulatory requirements (where applicable).