Internship | Business Operation Support
Roche · Petaling Jaya
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Role Overview
As an Business Operation Support Intern, you will play a pivotal role in driving smooth daily end-to-end business operations by delivering exceptional service and support across our global organization. Serving as the primary ambassador and first point of contact for internal teams at Roche affiliates, you will act as a trusted advisor for business users providing a high level of customer service support in relation to the SAP S4/Hana ERP system. Working closely with cross-functional teams, business partners, and leadership, you will ensure seamless business continuity, enhance user satisfaction, and uphold high-quality service standards.
*** Disclosure: The final job title will be followed as Global Integrated Support Intern
The Opportunity
- Deliver Client-Centric Support: Act as the first point of contact for internal business users regarding incoming queries about the SAP/ ERP system, providing prompt, empathetic, and solution-oriented assistance across live hotline, ticketing, and chat channels to ensure high customer satisfaction.
- Enable Business Operations: Support end-to-end business workflows by helping internal teams effectively navigate system processes, ensuring uninterrupted daily business activities.
- Bridge Communication Channels: Serve as an effective liaison between front-line business users, specialized support teams, and regional leaders to streamline issue resolution and foster collaborative working relationships.
- Enhance End-User Experience: Champion a positive customer experience culture, gathering user feedback and continuously expanding your knowledge of business processes to better anticipate and meet user needs.
What You Can Bring to Our Team
- You are currently pursuing ongoing university studies
- You have an excellent command of English and Mandarin with outstanding communication skills; Japanese language proficiency is a plus.
- You possess a customer-oriented mindset and are creative, enthusiastic, proactive, and open to taking on new tasks.
- You are organized, detail-oriented, and self-motivated, with the ability to easily transition between multiple tasks and problem-solve thoughtfully.
- You are a strong team player equipped with the ability to work effectively in a virtual team environment and across multi-cultural regions as part of a global team.
- You are eager to learn and develop, remaining open to further career opportunities within Roche.
- You ideally bring experience from a shared service environment, preferably within a customer service area (this is an advantage, but not strictly required).
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.