Senior HR Services Administrator with German (place of work: Kraków, Poland)

QVC · Düsseldorf

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Job Description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Currently we are looking for:
Senior HR Services Administrator with German (place of work: Kraków, Poland)

Your Opportunity, Your Team

The Senior HR Services Administrator with German provides operational expertise and coordination across workforce administration processes for the German market. This role supports transition activities, knowledge sharing, and process documentation, while collaborating closely with colleagues and stakeholders. It also identifies opportunities to standardize ways of working and reduce manual effort through the use of technology. While primarily supporting Germany, the role also contributes to global workforce administration initiatives and continuous improvement activities across the wider Team Member Services organization.
 

Where You'll Work 

• You will be working in our office in Kraków, Poland in hybrid working model.
• This is a hybrid role and requires you to be on-site at our office at Wielicka 30, Kraków, 3 to 5 times per month. On-site days are predetermined and standardized across the company.
   

What You'll Do
 

• Deliver and support assigned employee lifecycle and workforce administration processes for Germany, ensuring accurate, timely, and compliant delivery within agreed Service Level Agreements.
• Act as a key contributor during migration and stabilization phases from Germany to Poland, proactively identifying risks, escalating issues, and recommending practical solutions.
• Plan and facilitate knowledge transfer, close knowledge gaps, and ensure the team has the documentation, access, and experience required to take ownership of processes.
• Process and coordinate complex cases and HR transactions, maintain process documentation, guide team members, and serve as a subject matter expert for assigned processes.
• Audit HR data and processes, identify root causes, and drive corrective actions, standardization, automation, and continuous improvement.
• Build trusted working relationships with German Team Member Services colleagues, People Partners, Payroll, and other key stakeholders to support successful transition activities and long-term collaboration between Germany and Poland.
   

What You'll Bring
 

• Fluency in English and German, both at a minimum C1 level.
• Strong experience in HR operations, workforce administration, shared services, or a similar back-office environment, preferably supporting German processes.
• Experience in coordinating process transitions, knowledge transfers, service migrations, or taking on new operational responsibilities is a plus.
• Strong ownership, prioritization, and stakeholder management skills, with the ability to manage dependencies, risks, and multiple workstreams independently.
• Experience in creating process documentation and using case management systems, such as ServiceNow.
• Strong analytical and problem-solving skills, with the ability to identify root causes and implement practical solutions.
• A proactive, customer-focused, and continuous improvement mindset, with the confidence to guide others, escalate blockers, and drive topics to resolution.
   

What we offer

• Hybrid work model combining office & remote work 
• Private medical care    
• Life Insurance   
• Access to MyBenefit platform (Multisport included)  
• Eye-care reimbursement 
• Company performance-related bonus    
• Referral program with a financial bonus   
• 1 day extra of annual leave for company-driven initiatives 
• Mental health support line for you and your relatives  
• Attractively located office with free parking for employees   

#LI-JB3

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

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