Senior Manager, GBS Process & Analytics Services - Commercial

AstraZeneca · Portugal

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At AstraZeneca, we put patients at the centre of everything we do. Our entrepreneurial culture, scientific curiosity and commitment to collaboration enable us to deliver life-changing medicines to patients around the world.

Global Business Services (GBS) is a key enabler of AstraZeneca’s growth and transformation. Through process improvement, advanced analytics, intelligent automation and digital innovation, GBS helps the organisation work more effectively, make better decisions and create sustainable value.

We are looking for a strategic and commercially minded Senior Manager, GBS Process & Analytics Services – Commercial to join our team in Lisbon.

The opportunity

In this role, you will act as a strategic bridge between Commercial business leadership and technical delivery. You will partner with business areas including Oncology, BioPharmaceuticals and Global Brands to identify opportunities, shape business cases and deliver high-value transformation initiatives across global markets.

You will hold accountability for a portfolio of initiatives valued at approximately $200k–$2m, from opportunity identification and solution design through to implementation and benefits realisation. Your focus will be on delivering measurable business outcomes, including efficiency improvements, cost savings, risk reduction and sustained adoption.

Working with significant autonomy, you will lead complex, multi-service programmes, influence senior stakeholders and coach Managers to promote effective delivery practices across the team.

Key responsibilities

• Strategic partnerships: Build trusted relationships with senior Commercial leaders and turn internal clients into active sponsors of GBS Process & Analytics Services.
• Opportunity development: Identify and shape opportunities with the potential to deliver more than $5 million in annual cost savings, improve efficiency or reduce business risk.
• Business cases: Translate complex process data and business challenges into compelling business cases, investment proposals and measurable outcomes.
• Portfolio leadership: Lead the full lifecycle of initiatives valued at approximately $200k–$2m, ensuring delivery on time, within budget and to the agreed quality standards.
• End-to-end transformation: Deliver solutions from data discovery through to rollout, using process mining, process re-engineering, automation, business process management and advanced analytics.
• Commercial engagement: Lead workshops and forums with stakeholders across Sales, Market Access, Medical and Marketing to understand priorities and agree practical solutions.
• Project governance: Establish plans, milestones, key performance indicators and status reporting, while proactively managing risks, dependencies and decisions.
• Resource coordination: Coordinate Business Analysts, technical specialists, service leads and cross-functional teams to ensure effective delivery.
• Benefits realisation: Ensure that financial and non-financial benefits are validated, achieved and sustained after implementation.
• Cross-functional collaboration: Partner with IT and other GBS service leads to translate Commercial strategy into clear requirements and integrated solutions.
• Leadership and coaching: Provide direction and coaching to Managers, champion AstraZeneca values and contribute to the development of a high-performing team.
• Account management: Maintain account plans that support financial, productivity and customer-outcome targets.

Essential experience and qualifications

• Client and consulting experience: Significant experience in consulting or professional services, including managing client relationships, identifying opportunities and developing new business.
• Commercial or medical operations expertise: Deep experience in Pharmaceutical Commercial or Medical Operations, such as product launches, commercial operations or supply chain, across multiple markets.
• Value delivery: Proven success delivering annual savings exceeding $5 million and leading global process optimisation portfolios.
• Process improvement technologies: Hands-on experience with process mining, RPA, BPM or comparable process improvement technologies, including adapting solutions to different regulatory environments.
• Advanced analytics and AI: Strong understanding of advanced analytics, artificial intelligence and data science, with the ability to translate insights into practical business action.
• Global programme leadership: Experience leading complex transformation programmes involving multiple functions, geographies and stakeholder groups.
• Project management: Strong capability in setting KPIs, managing risks, handling change and maintaining delivery momentum.
• Influencing skills: Ability to communicate clearly and influence senior stakeholders and teams without direct line-management authority.
• Education: Bachelor’s degree in a relevant discipline, or equivalent professional experience.

Desirable experience

• GBS or shared services: Experience working in a Global Business Services, shared services or transformation environment.
• Emerging technologies: Interest in emerging technologies relevant to process improvement, automation, analytics and AI.
• Professional qualifications: Relevant technology, process improvement or project management qualifications.
• Agile delivery: Familiarity with Agile methodologies and iterative delivery approaches.
• Global collaboration: Experience working effectively in multicultural and geographically dispersed environments.

What we offer

At AstraZeneca, you will have the opportunity to work on transformation initiatives that influence how a global biopharmaceutical company operates and delivers value.

You will:

• Shape commercial transformation: Partner with senior leaders across global Commercial organisations to improve decision-making and operational efficiency.
• Deliver measurable impact: Lead initiatives that generate significant financial, operational and risk-related benefits.
• Work across disciplines: Combine process expertise, analytics, automation and business transformation to solve complex challenges.
• Influence at senior level: Build trusted relationships and shape priorities across a diverse stakeholder landscape.
• Develop people and capability: Coach Managers and contribute to the continued growth of GBS Process & Analytics Services.
• Support AstraZeneca’s purpose: Help create the operational capabilities that enable our organisation to deliver life-changing medicines to patients.

Working at AstraZeneca

We believe that bringing unexpected teams together encourages ambitious thinking and helps us challenge perceptions. In-person collaboration supports connection, pace and innovation. At this location, colleagues work from the office on average a minimum of three days per week, while balancing individual flexibility and business needs.

If you are a commercially focused transformation leader with experience in pharmaceutical operations, process improvement, analytics and stakeholder management, we would like to hear from you.

Apply today to join AstraZeneca Global Business Services and help deliver process and analytics solutions that create measurable value across our global Commercial organisation.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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