Claims Specialist - French & English
Newell Brands · Prague
Job ID: 18851
Location: Prague, Czech Republic
Reports to: Claims Team Leader
Contract type: Permanent, Full time
Your Role & Team in a Nutshell
As Claims Specialist you will be part of Newell’s Global Business Services (GBS). You will perform day-to-day duties related to solving customers’ queries including pricing, quality issues, shortages, returns, transport issues, and handling errors.
You’ll be part of an international, close-knit team in the newly opened Prague office.
We will help you achieve your goals and develop by providing regular feedback and access to online training courses.
Your Key Responsibilities:
- Resolution of customer claims, debit notes and disputes according to specified dispute registration and claims management procedures,
- Timely investigation of claims (with all relevant departments), debit notes or disputes and the gathering of all the information needed to approve/reject claims, debit notes and disputes based on investigation,
- Effective communication and collaboration between the functions of accounts receivable; collections, cash application and also with customer service, finance, D&T, Quality,
- Sarbanes Oxley compliance in the claims management area,
- Digital filing of all completed claims forms, documentation and proof of deliveries,
- Timely issuing of credit notes according to the correct authorization schedule and accompanied by all required data,
What You’ll Need
Minimum:
- Fluency in English and French,
- First corporate experience in finance or consumer services roles,
- Knowledge of Microsoft Office Pack (Excel, Word etc.) ,
- Strong team player with integrity,
- excellent communication,
- Attention to details.
Your advantage:
- Knowledge of SAP,
- Additional European language,
- Ability to learn fast and to adapt in a fast-paced environment.
What You Gain
Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.
Join us and benefit from:
- Flexible hybrid working system (on average 2 days in the office and 3 days at home p.w.)
- Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
- Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
- Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
- Employee Referral Program – an opportunity to get a bonus
- Global Employee Assistance Program – confidential support for you and your family, complementing our commitment to your well-being at work and beyond
- Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work
- Access to Employee Resource Groups that foster an inclusive culture
- Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership
Are you interested?
If so, please click on “Apply Now” on this site and upload your CV in English.
If your application is shortlisted, our recruiter will invite you for an initial phone interview.
By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at https://privacy.newellbrands.com/job-applicant/ If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.
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