Assistant Vice President, GIB Consumer Banking - Product Management MY
CIMB Group · Malaysia
Key Responsibilities
1. Product Development & Lifecycle Management Manage and establish strong working relationships with Strategic Business Units (SBUs) and key stakeholders to develop, enhance and manage the end-to-end lifecycle of Islamic Retail Banking products and services. Responsibilities include:
- Lead and support new product development, product enhancement and product rationalisation initiatives.
- Provide advisory on product structuring, Shariah requirements, customer proposition and commercial viability.
- Review and provide recommendations on product proposals, legal documentation and operational processes.
- Partner with Technology and Operations on system development, implementation and product enhancements.
- Coordinate product implementation activities to ensure timely and successful launches.
- Review papers requiring Shariah & Governance Department, Board Shariah Committee and Management approvals.
- Facilitate approvals from internal governance committees and external regulators where applicable.
- Manage communication and resolution of Shariah, legal and regulatory matters.
- Engage with regulators and industry bodies on product-related matters.
- Act as the Product Subject Matter Expert (SME) to provide advisory and guidance to internal stakeholders.
2. Product Governance, Operational Excellence & Risk Management Drive operational excellence by ensuring products are delivered in accordance with regulatory requirements, Shariah principles and internal governance standards. Responsibilities include:
- Monitor product performance and recommend operational improvements.
- Review and enhance Standard Operating Procedures (SOPs), operational workflows and customer journeys.
- Provide advisory on operational processes, system enhancements and implementation readiness.
- Ensure compliance with Bank Negara Malaysia (BNM) requirements, Shariah standards and internal policies.
- Perform product risk assessments and evaluate operational, regulatory and customer impacts.
- Support Product Implementation Reviews (PIR), post-implementation reviews and governance reporting.
- Work closely with Risk, Compliance, Legal, Operations and Technology to resolve product-related issues and improve operational efficiency.
- Drive continuous improvements to strengthen customer experience and service delivery.
3. Business Performance, Market Intelligence & Analytics Monitor, analyse and evaluate business, product and market performance to support strategic decision-making. Responsibilities include:
- Conduct market research, competitor benchmarking and industry analysis.
- Analyse portfolio performance, customer behaviour and profitability trends.
- Translate raw data into meaningful business insights and strategic recommendations.
- Prepare management reports, dashboards and presentation materials for senior management.
- Identify business opportunities and recommend product enhancements based on market intelligence.
- Guide and coach business stakeholders in data interpretation and analytical capabilities.
4. Stakeholder & Project Management Build and maintain strong relationships with internal and external stakeholders to ensure successful delivery of product initiatives. Responsibilities include:
- Collaborate with SBUs and cross-functional teams throughout the product lifecycle.
- Manage project timelines, deliverables, dependencies and stakeholder expectations.
- Coordinate cross-functional initiatives to ensure timely implementation of product enhancements.
- Facilitate discussions, resolve issues and drive consensus among stakeholders.
- Promote a collaborative, customer-centric and results-oriented working environment.
5. Strategic Initiatives & Management Assignments Support strategic initiatives and special projects to achieve the Bank's long-term objectives. Responsibilities include:
- Prepare product-related submissions for awards, credit rating exercises, regulatory responses and strategic initiatives.
- Participate in industry working groups, regulatory engagements and strategic projects.
- Undertake special assignments and ad-hoc projects as directed by Management.
- Support the development and execution of the Retail Islamic Banking product strategy