DC Pensions Team Leader
WTW · Dublin
Join WTW's Outsourcing Ireland team as a Team Leader and take the next exciting step in your pensions career. In this role, you'll lead and develop a team of administrators, helping them deliver a consistently high standard of service across a diverse client portfolio. You'll be responsible for managing workloads, balancing resources, ensuring compliance, and creating an environment where people can thrive and succeed. This is an excellent opportunity for someone looking to combine their technical pensions expertise with people leadership and career progression.
The Role
- Manage and motivate a team of pension administrators to ensure deadlines are met.
- Liaise with consultants and other teams where required to ensure services are provided in line with customer expectations.
- Coach and develop the pension administrators by identifying individual and team development needs
- Provide regular updates to Operations Team on team work in progress (WIP)
- Be the point of contact for team members
- Ensure that client SLAs are met and all standard procedures are adhered to
- Ensure errors are kept to minimum and that processes are adhered to.
- Calculate member benefits
- Actions all routine and administrative tasks
- Respond to clients in a timely manner with relevant, accurate information