Global SAP Process Owner, Order Fulfillment

Agfa-Gevaert · Mortsel

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Global SAP Process Owner, Order Fulfillment

Company Overview:

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Healthcare IT is a leading provider of advanced healthcare IT solutions, offering a range of software and services that help healthcare organizations improve clinical workflows, enhance patient care, and optimize operational efficiency. Their offerings include electronic health records (EHR), picture archiving and communication systems (PACS), radiology information systems (RIS), and other imaging and data management solutions. By leveraging cutting-edge technologies such as artificial intelligence and cloud computing, Agfa Healthcare IT empowers healthcare providers to streamline operations, improve decision-making, and achieve better outcomes. The company's solutions are designed to be scalable, interoperable, and user-friendly, supporting healthcare providers in navigating the evolving landscape of modern healthcare delivery.

Position Overview / Summary:

• As the Global SAP Process Owner, Order Fulfillment, you will be responsible for evaluating, designing, implementing, measuring, and continuously improving global order fulfillment processes. Working closely with business stakeholders and external IT partners, you will ensure that processes are effectively integrated into our global SAP landscape and support business transformation, operational excellence, and customer satisfaction. You will play a key role in optimizing end-to-end workflows, driving standardization and automation initiatives, and ensuring that our order fulfillment processes remain scalable, compliant, and efficient. This position reports to the Director of Operational Excellence & Analytics.

Location: (location of position):

• Mortsel, Belgium. Hybrid working. 

What You'll Do (Responsibilities):

You will be responsible for:

1) Customer Operations Governance & Continuous Improvement:

• Designing and implementing streamlined future-state processes and standardized operating procedures.
• Identifying opportunities for process improvement, simplification, automation, and standardization across the order fulfillment lifecycle.
• Establishing, monitoring, and analysing key performance indicators (KPIs) and process metrics to measure operational performance and business value.
• Ensuring processes comply with industry standards, regulatory requirements, internal controls, and risk management guidelines.
• Driving operational excellence initiatives to increase efficiency, quality, and customer satisfaction.
• Developing and enhancing operational reporting and process insights to support data-driven decision making.

2) SAP tool ownership & Transformation: 

• Acting as the primary business owner for Order Fulfillment-related SAP processes and solutions.
• Serving as the liaison between business teams, IT, and external consultants to align business requirements with standard and custom SAP functionality.
• Leading global transformation initiatives, including e-invoicing deployment, SAP enhancements, and future S/4HANA migration projects.
• Translating business requirements into system and process solutions.
• Defining priorities for change requests, enhancements, and project initiatives.
• Facilitating process analysis, solution design, and business decision making.
• Coordinating testing activities and validating system changes before deployment.
• Managing implementation activities and driving user adoption through effective change management.
• Monitoring industry trends, emerging technologies, and best practices, and assessing their relevance to Agfa HealthCare.

Cross-Functional Collaboration

You will work closely with teams across Finance, Purchasing, IT, and other Business Process Management functions to ensure seamless end-to-end process execution.

This includes supporting initiatives such as Vendor Management, Customer contract management, Licensing Management.

Who You Are (Qualifications):

• Masters’s degree in Business Administration or equivalent experience
• Strong experience in business process management, operational excellence, or order fulfillment operations.
• Advanced knowledge of SAP modules (SD, PS, MM) in SAP EEC environment
• Familiarity with S/4 HANA is a plus
• Strong analytical, problem-solving, and process improvement skills.
• Strong communication skills in English
• Process improvement & problem solving mindset
• Proven ability to influence and drive change across functions without direct authority.
• Ability to work independently and effectively manage multiple priorities in a global environment.

(Agfa) Our Values:

Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

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