Relationship Officer General Processing (NTP NTB).MGN Pak - Direct Banking Center - NTP NTB.Retail Banking Group-PAKCOE
Mashreq · PK
Job Purpose :
• To achieve monthly KPIs assigned.
• To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.
• To ensure that all telesales activities are directed to meeting sales targets.
• To ensure assigned card acquisition monthly targets are achieved.
• To ensure that there is no miss selling.
• Adherence to discipline and punctuality.
• Constant follow up with the customer.
• Attending Daily team huddles & keeps up to team commitments.
• Monitor personal performance and align strategies to improve sales out comes.
Key Result Areas:
Follow verification policy – adhere to banking policies, procedures and regulatory requirements.
Updating all the systems as per the call with the customer.
Achieve given targets on monthly basis.
Meeting the KPI Targets set in term of card acquisition NTB/NTP.
Contact potential and existing customer via phone to introduce and promote banking products.
Understand the customer needs and recommend suitable banking solutions.
Cross-sell and upsell products to maximize revenue opportunities.
Processing of the request or offer given to the customer.
Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
Maintaining all records of the approval, requests and reports handled.
Build and maintain strong relationships with customer.
Handle customer inquiries and provide detailed information about product services
Address customer concerns and resolve complaints efficiently .
Compilation of daily and monthly reports and MIS for the team.
Has strong Sales and customer focus and ability to think creatively and work under pressure.
Ensure to meet 100% on control parameters and policy set by the bank audit team.
Knowledge Skills and Experience:
University Graduate.
Excellent people management skills.
1-2 years experience in similar work environment.
Preferably has a practical marketing background.
Has strong Sales and customer focus and ability to think creatively and work under pressure.
Excellent presentation skills.
Good team player with result driven attitude.
Business sensitive.
Has analytical and computer skills.
Adaptable and versatile.