Loan Processor (AU mortgage | MyCRM)
D2B · Remote · PHP 80,000/month (stated in the posting)
Position: LOAN PROCESSOR
Salary range: up to Php 80,000/month (The final amount will be at the client's discretion based on the candidate’s skills and experience.)
Working Hours: Mondays to Fridays, 7:00am to 4:00pm Philippine Time
Work set-up: 100% Remote work
Holidays: TBD
OVERVIEW
Our client is an Australian financial services business specialising in mortgage and lending solutions for individuals, families, property investors, and businesses. The company is committed to delivering efficient loan processing, reliable client support, and a smooth lending experience through professional service and effective coordination with lenders and other stakeholders. We are seeking an experienced Senior Mortgage Loan Processor to support the mortgage lending team by managing loan documentation, coordinating pre-settlement requirements, and completing post-settlement administrative tasks. In this role, you will oversee loan files from application submission through settlement, ensuring that documentation is accurate, requirements are completed on time, and records are properly maintained. You will work closely with mortgage brokers, clients, lenders, solicitors, conveyancers, and settlement agents to keep loan transactions progressing efficiently. The ideal candidate has solid experience in the Australian mortgage industry, a strong understanding of loan processing and settlement procedures, and the ability to manage multiple loan files independently with minimal supervision. This position is suited to someone who is detail-oriented, proactive, and committed to maintaining high standards of accuracy, compliance, and client service throughout the loan lifecycle.
Key Responsibilities
1. Mortgage Loan Processing
- Manage loan files from application submission through approval and settlement.
- Prepare, review, and submit loan applications and supporting documentation to relevant lenders.
- Collect and verify client information, including identification, income documents, bank statements, liabilities, and property-related records.
- Monitor application progress and follow up on outstanding documentation and lender requirements.
- Maintain complete and accurate loan records using CRM systems, lender portals, and document management platforms.
- Identify missing information, discrepancies, and potential delays, escalating issues to the appropriate team member.
2. Pre-Settlement Coordination
- Monitor approved loan applications and track outstanding settlement conditions and requirements.
- Coordinate with lenders, clients, solicitors, conveyancers, and settlement agents to facilitate timely settlement.
- Follow up on outstanding loan documents, signed forms, lender instructions, and other settlement requirements.
- Check settlement documentation for completeness and consistency with approved loan details.
- Track settlement dates, deadlines, and pending actions to minimise avoidable delays.
- Provide timely updates to the mortgage lending team and relevant stakeholders.
- Proactively flag potential settlement issues and coordinate appropriate follow-up actions.
3. Post-Settlement Administration
- Confirm settlement completion and update internal systems and loan records.
- Ensure required post-settlement documents are collected, organised, and filed appropriately.
- Follow up on outstanding administrative requirements with lenders, clients, and other stakeholders.
- Assist with routine loan account administration, client follow-ups, refinancing documentation, and loan variation requests as required.
- Maintain accurate records to support ongoing client service and operational requirements.
- Ensure loan files are properly finalised and all assigned post-settlement activities are completed.
4. Client and Stakeholder Coordination
- Respond to routine loan processing and settlement-related enquiries professionally and promptly.
- Communicate documentation requirements, application updates, and settlement progress clearly to clients.
- Liaise with lenders, valuers, solicitors, conveyancers, and other relevant parties to coordinate outstanding actions.
- Maintain clear records of communications, follow-ups, and actions taken.
- Support mortgage brokers with documentation, administrative coordination, and client-related requirements.
- Handle sensitive client and financial information with professionalism and discretion.
5. Compliance and Quality Control
- Maintain accurate and complete loan files in accordance with applicable Australian requirements, lender policies, and internal procedures.
- Follow established documentation, recordkeeping, privacy, and information-handling standards.
- Assist with file reviews, compliance checks, and audit preparation.
- Keep informed of relevant changes to lender requirements and mortgage processing procedures.
- Escalate discrepancies, missing documents, and potential compliance concerns to the appropriate team member.
6. Workflow and Team Support
- Monitor loan pipelines, outstanding requirements, and upcoming settlement deadlines.
- Identify opportunities to improve processing efficiency, documentation practices, and settlement tracking.
- Contribute to consistent administrative workflows and internal process documentation.
- Provide practical guidance to junior team members when required.
- Support the team in maintaining service standards and meeting operational deadlines.
Requirements
Essential Requirements
- At least 3–5 years of experience in mortgage loan processing, mortgage broker support, lending administration, or a similar role within the Australian mortgage industry.
- Strong understanding of Australian mortgage lending processes, documentation, and settlement procedures.
- Hands-on experience with pre-settlement coordination and post-settlement administration.
- Experience liaising with multiple lenders, clients, solicitors, conveyancers, or settlement agents.
- Familiarity with lender requirements, loan application workflows, and mortgage documentation.
- Proficiency in CRM systems, loan lodgement platforms, and digital document management tools.
- Excellent written and verbal English communication skills.
- Strong organisational skills and attention to detail.
- Ability to manage multiple loan files, prioritise deadlines, and work independently with minimal supervision.
- Professional judgement and discretion when handling confidential information.
Preferred Qualifications
- Certificate IV in Finance and Mortgage Broking or an equivalent qualification.
- Experience managing high-volume or complex loan portfolios.
- Familiarity with Australian mortgage compliance requirements and lender documentation standards.
- Experience with mortgage CRM platforms, ApplyOnline, lender portals, or similar systems.
- Previous experience supporting or mentoring junior team members.