Associate Manager
IKS Health · India
Location: Chennai
Responsibilities:
• Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.
• Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.
• Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness.
• Maintain headcount reporting, attrition tracking, and business trends for all functions.
• Continuously monitor and adjust forecasts according to changes in demand, while identifying potential risks to capacity and proactively creating contingency plans.
• Collaborate with the Command Center and Operations teams to gauge current business trends on shrinkage and productivity in order to enhance planning models. Requirements:
• Excellent written and verbal communication skills. Open to rotational shift. Complete WFO profile.
Experience: 4-5 years
Sat and Sun fixed off.
Rotational Shifts.
Interested can share CV on sneha.adidravidar@ikshealth.com