Client Success Manager

Mintel · Cape Town

We’re looking for a Client Success Manager to build strong, trusted relationships with our clients and help them get maximum value from Mintel’s research, data and insights.

You’ll manage a portfolio of clients, developing a deep understanding of their businesses, priorities and challenges. From helping users discover the right insight to supporting senior stakeholders with strategic questions, you’ll connect clients with the breadth of Mintel’s expertise and help turn insight into action.

Working alongside your Account Director and wider account team, you’ll help build trusted client relationships by connecting Mintel’s data and insights to meaningful action. You’ll develop a strong understanding of each client’s priorities, proactively identifying opportunities to increase adoption, demonstrate value and strengthen long-term partnerships.

You’ll work closely with colleagues across Sales, Research, Consulting and Product to create a seamless client experience and ensure Mintel becomes an indispensable partner to our clients.

What you’ll be doing

Relationship building: Partner to build client relationships: Work alongside your Account Director and account team to build trusted relationships with senior stakeholders and day-to-day users.

Understand what matters: Develop a strong understanding of each client’s business, strategic priorities and challenges.

Connect insight to action: Help clients navigate Mintel’s research, data and expertise and translate relevant findings into meaningful business implications.

Bring insights to life: Deliver compelling presentations, insight sessions and business reviews tailored to client needs.

Drive engagement: Proactively increase client adoption through enablement, training and targeted engagement.

Demonstrate value: Help clients understand and articulate the impact Mintel delivers to their teams and organisation.

Spot risks and opportunities: Use client engagement, usage and feedback to identify where relationships need attention and where there is potential to deliver more value.

Support retention and growth: Work in partnership with commercial colleagues to strengthen renewal readiness and identify opportunities to deepen client relationships.

Be the voice of the client: Bring client feedback and emerging needs back into Mintel to help improve our products and customer experience.

Work collaboratively: Partner with Sales, Research, Consulting, Product and other teams to bring the best of Mintel to every client.

Support others: Share knowledge and provide informal guidance to junior members of the Customer Success team.

What we’re looking for

You’ll ideally bring 2–4 years of experience in customer success, account management, market research, insights, consulting or another client-facing environment.

We’d also love to see:

Excellent relationship-building skills and confidence engaging with senior stakeholders.

Strong analytical thinking and an ability to turn research and data into a clear, compelling story.

The ability to understand a client’s business challenge and connect it with relevant insights and solutions.

Strong presentation and communication skills.

A proactive, curious and solutions-focused approach.

Commercial awareness and an understanding of how excellent customer success supports retention and growth.

Strong organisation and the ability to manage multiple client relationships and priorities.

A genuine interest in consumers, markets, brands, trends and innovation.

Experience with CPG/FMCG clients, consumer insights or market research would be an advantage.

What success looks like

You’ll know you’re succeeding when:

Clients see Mintel as a trusted and valuable partner, not simply a source of information.

Engagement with Mintel is strong and growing across your accounts.

Clients can clearly articulate the value Mintel brings to their business.

Mintel’s research and insights are being used to help inform real business decisions.

You’ve developed strong relationships across different levels and functions within your client organisations.

You proactively identify risks and opportunities and work with colleagues to act on them.

Your accounts are well positioned for retention, renewal and sustainable growth.

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