Housekeeping Manager

Accor · Pune

Primary Responsibilities

Business Performance

Prepare periodical department budget & forecast, manage all operational costs within budgets
Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

Compile and update Standard Operating Procedures for all areas of responsibility periodically
Ensure that all auditing and reporting standards are conveyed to staff and adhered to
Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
Conduct quality control inspections of all areas of the hotel and share results with the team
Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
Conduct monthly Staff Meetings and daily briefings with Operational Managers
Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

Interview, select and recruit Housekeeping employees
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Prepare payroll and gratuity reports
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Manage organization and cleanliness of departmental areas by conducting weekly walk through
Perform other duties assigned by the Management

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

Bachelor's in hospitality management / Diploma in Hotel Management
Additional certification(s) from a reputable Hospitality Management school will be an advantage
Minimum 6 years of Housekeeping experience with 3 years at a management level
Good working knowledge of MS Excel, Word, & PowerPoint
High degree of professionalism with sound human resources management and business acumen capabilities