Client Service Representative

Swissquote · Luxembourg

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Company Description

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.

With an Online Trading Platform linked to more than 60 stock markets in over 40 countries, including off-exchange trading in derivative products, Swissquote offers simple, rapid, online trading in shares, bonds, funds, options, futures, warrants, ETFs, Structured Products, forex and cryptocurrencies.

Swissquote Group is listed on the SIX Swiss Exchange (symbol: SQN) and employs 1,000 professionals at its headquarters in Gland (Switzerland) and offices in Zurich, Bern, Dubai, Hong Kong, London, Luxembourg, Malta and Singapore.

Job Description

n your daily duties, you will:

• Ensure the highest levels of client satisfaction, by providing prompt support and resolution of issues and reliable execution of client instructions in a consistently courteous, friendly and polite manner
• Provide product and market information within the scope of ‘execution-only’ servicing
• Proactively identify opportunities to delight clients, and offer additional services that may be suitable for the client’s needs
• Coordinate activities with other representatives and departments, and contribute to the development of platform, service and procedure enhancements
• Understand and adhere to industry regulations and company policies, particularly with regards to MiFID, anti-money laundering, anti-terrorist financing and privacy,
• Treat clients fairly at all times.

Qualifications

You have:

• Previous experience in achieving customer satisfaction, especially in a financial services context , preferred
• A strong interest for financial product and markets, including stocks, ETFs, investment funds, CFDs, derivatives, and cryptocurrencies
• Excellent communication – verbal and written – skills
• Fluency in English an German. French is also desirable
• A Bachelor’s degree or equivalent practical experience
• Familiarity with office software and phone systems a plus
• Prior experience in handling customer requests and complaints
• A proven passion for understanding, helping and servicing customers
• You are particularly skilled at listening, communicating, showing empathy, and being persuasive

Additional Information

• A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
• A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
• Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more

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