GPS Product Manager
HSBC · São Paulo
About the GPS Team
Global Payments Solutions (GPS) is HSBC’s global payments and cash management business, supporting corporates with the financial infrastructure they need to manage their day-to-day operations. Its solutions cover payments, collections, liquidity management and cash visibility, helping corporates manage financial flows across Brazil and international markets.
The GPS Product Manager will be responsible for managing and developing payment and liquidity products in Brazil, ensuring they meet client needs, support business strategy and comply with relevant regulatory and risk requirements.
Key Responsibilities
- Define and maintain the strategy and roadmap for assigned GPS products in Brazil.
- Assess client needs, market trends and relevant regulatory developments to identify opportunities for improvement.
- Translate client and business requirements into clear product propositions, features and priorities.
- Manage the product lifecycle, including design, development, launch, adoption, performance monitoring and periodic review.
- Work with Technology and delivery teams to support the definition, prioritisation and implementation of initiatives.
- Collaborate with Sales and Relationship Management teams on client discussions, product positioning and commercial adoption.
- Work with Operations to support efficient, controlled and scalable processes.
- Engage with Risk, Compliance, Legal and other control functions to support adherence to applicable policies, procedures and requirements.
- Monitor product performance using appropriate indicators, including adoption, volumes, service quality, customer experience and profitability.
- Prepare analyses, proposals and management information to support product initiatives.
- Support pricing, commercial model and profitability reviews with relevant stakeholders.
- Identify and monitor product risks, dependencies, issues and applicable obligations, using appropriate governance channels.
- Ensure product documentation, processes and controls are maintained and kept up to date.
- Represent Brazil in regional and global product forums, sharing local market knowledge where appropriate.
- Promote collaboration across teams and markets, considering different perspectives and client priorities.
- Take accountability for delivering agreed outcomes while maintaining appropriate control standards and sustainable value.
Qualifications
- Proven experience in product management, payments, cash management, transaction banking, financial services or a related field.
- Strong understanding of payment products, cash management solutions and the needs of corporate and institutional clients.
- Experience managing products or propositions through multiple stages of the product lifecycle.
- Demonstrated ability to develop strategies, business cases, roadmaps and implementation plans.
- Experience working with Technology, Operations, Risk, Compliance, Legal and commercial teams.
- Strong analytical and problem-solving skills, with the ability to use data to support decisions.
- Ability to manage multiple priorities, dependencies and stakeholders in a complex organisation.
- Strong communication, presentation and influencing skills in English and Portuguese.
- Experience working in a regulated financial services environment.
- Bachelor’s degree or equivalent professional experience.