Sr Applications & Training Specialist - Instruments & Devices
EssilorLuxottica · Bangkok
If you’ve worn a pair of glasses, we’ve already met
We are a global leader in the design, manufacture, and distribution of advanced vision care products, eyewear, and med-tech solutions. We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley, and Supreme, top-selling smart eyewear products Ray-Ban Meta, Oakley Meta and Nuance Audio, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Join our global community of over 200,000 employees across 150 countries and 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores in driving the transformation of the eyewear and eyecare industry.
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Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!
Your Role
You will be responsible for developing and delivering technical training programs on optical instruments and diagnostic devices to internal teams, customers, and business partners. This role ensures users are competent in equipment operation, troubleshooting, maintenance, and application, while supporting business growth through effective product adoption and customer satisfaction.
Main Responsibilities
Training & Capability Development
- Design, develop, and deliver technical training programs for optical instruments, diagnostic equipment, and digital solutions.
- Conduct classroom, virtual, and hands-on training sessions for employees, customers, and business partners.
- Create and continuously update training materials, user guides, manuals, videos, and e-learning content.
- Assess trainee knowledge and competency through evaluations, certifications, and practical demonstrations.
- Monitor training effectiveness and implement improvements based on participant feedback and business needs.
Technical Expertise & Product Support
- Serve as the Subject Matter Expert (SME) on company instruments and devices.
- Demonstrate proper installation, configuration, operation, and maintenance of equipment.
- Provide technical guidance and troubleshooting support to internal teams and customers.
- Stay current on new technologies, product updates, and industry trends to ensure training content remains relevant.
- Support product launches by developing training plans and adoption strategies.
Customer & Business Support
- Work closely with Sales, Marketing, Professional Services, and Customer Service teams to support customer education initiatives.
- Conduct product demonstrations and workshops during customer events, exhibitions, and training programs.
- Support key accounts with onboarding and capability-building activities to maximize utilization of instruments and devices.
- Identify customer training needs and recommend appropriate development plans.
Quality & Compliance
- Ensure all training activities adhere to company policies, safety standards, and regulatory requirements.
- Maintain accurate training records, attendance reports, and certification documentation.
- Ensure equipment used for training is properly maintained and calibrated when required.
Main Requirements:
- Bachelor's Degree in Optometry, Engineering, Biomedical Engineering, Electronics, Medical Technology, Healthcare Sciences, or a related field.
- Additional certifications in training, adult learning, or technical education are an advantage.
- 3-5 years of experience in technical training, field service, product support, or equipment management is preferred.
- Experience with optical instruments, ophthalmic devices, diagnostic equipment, or healthcare technology is preferred.
- Experience delivering training to adult learners and professional audiences.
- Strong understanding of instrument operation, troubleshooting, installation, and maintenance.
- Ability to translate complex technical concepts into simple, practical learning experiences.
- Proficiency in Microsoft Office applications and learning management systems (LMS).
- Familiarity with digital training tools and virtual learning platforms.
- Excellent presentation and facilitation skills.
- Strong communication and interpersonal skills.
- Willingness to travel for customer visits, training programs, and events.
What’s in it for you
In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique; have a glimpse of some of the benefits you will enjoy as a successful candidate:
- Access to our cutting-edge learning platform, Leonardo, and personalized development programs to help you grow professionally and personally.
- Enjoy flexible work conditions, health insurance coverage, ticket restaurants, internal rooftop canteen
- Join the Corporate Shareholding Program “BOOST” an opportunity to share in the company’s success and directly benefit from EssilorLuxottica’s growth.
- Access special offers for employees on a vast range of eyewear, eye care products, and fashion apparel, so you can enjoy our world-class brands firsthand.
- Enjoy our “Disconnect Program” a holistic approach to work-life balance, including initiatives for mental health, yoga, jogging sessions, and more, designed to help you recharge and stay healthy.
Recruiting process
Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.