Automated Operations Engineer
Ericsson · Noida
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About the Opportunity
The Automated Operations Engineer CS Core & RAN is responsible for 24×7 monitoring, fault detection, incident management and service assurance of PS Core network infrastructure. The role focuses on maintaining high network availability, ensuring service stability, meeting defined SLAs and supporting efficient network operations through proactive monitoring, troubleshooting and coordination with internal and external stakeholders.
Key Responsibilities
- Network Monitoring: Monitor network elements, servers, applications and services using NMS, EMS and other monitoring tools.
- Alarm Management: Identify, analyze, correlate and troubleshoot network alarms to minimize service disruptions and ensure timely resolution.
- Incident Management: Perform Level 1 and 2 troubleshooting for PS Core network, transmission and service-related issues.
- Trouble Ticket Management: Create, update, track, and manage TTs in the ITSM tool ensuring accurate documentation and timely closure.
- Escalation Management: Escalate critical incidents and unresolved issues to the relevant technical teams, OEMs and stakeholders as per the defined escalation matrix.
- Stakeholder Coordination: Coordinate with field teams, OEMs, service providers and internal operations teams for incident resolution and service restoration.
- SLA and KPI Compliance: Track operational SLAs and KPIs, identify deviations and ensure incidents are addressed within the agreed timelines.
- Preventive Maintenance: Perform routine network health checks and monitoring activities to identify potential issues and prevent service degradation.
- Reporting and Documentation: Prepare incident reports, shift handover notes, operational dashboards and RCA inputs.
- Change and Maintenance Support: Support planned change activities, software upgrades and maintenance windows ensuring compliance with approved procedures.
- Operational Process Compliance: Follow defined SOPs, MOPs, escalation procedures and operational guidelines to ensure consistent service delivery.
- Continuous Improvement: Identify opportunities to improve monitoring effectiveness, incident handling and operational efficiency through process optimization and automation.
Required Skills and Qualifications
- Knowledge of telecommunications networks, particularly PS Core.
- Experience in network monitoring, alarm management, incident handling and trouble ticket management.
- Understanding of NMS/EMS tools and ITSM-based incident management processes.
- Basic troubleshooting knowledge of IP networking, transmission, and telecom services.
- Understanding of SLA/KPI monitoring, escalation procedures and operational reporting.
- Ability to work in a 24×7 shift-based operational environment.
- Strong focus on service assurance, incident resolution and operational compliance.
Key Performance Expectations
- Timely identification, acknowledgment and resolution/escalation of critical alarms and incidents.
- Achievement of defined SLA and KPI targets.
- Accurate TT creation, assignment, tracking and closure.
- Effective shift handovers and adherence to operational procedures.
- Minimization of missed incidents and avoidable service-impacting delays.
- Continuous improvement in monitoring, troubleshooting and operational efficiency.
Work Environment
The role requires working in a 24×7 Network Operations Centre (NOC) environment, including rotational shifts, weekends, and holidays as per operational requirements.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 792474