Service Engineer
ZEISS · Tainan
【Main Task】
- • Work and perform in compliance with company’s regulation and request.
- • Perform Technical Field Service activities
- - Installation and commissioning of equipment
- - Troubleshooting, repair, and maintenance
- - Escalation support
- - User Training / Customer Training
- - Providing sales support
- - All necessary reporting per company policy
- • Demonstrate service skills and knowledge with high customer orientation
- • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
- • Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc.
- • Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction.
- • Respond to satisfaction surveys, working to resolve customer care issues.
- • Provide timely response to all requests from both internal and external customers.
- • Perform necessary administrative paperwork in complete and accurate manner.
- • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
- • Provide timely feedback of product quality issues, as well as marketing information to the company.
- • Maintain company-issued test equipment and support tools.
- • Perform other related duties and responsibilities as assigned
【Education】
- • College or above degree in industry technology relevant. Major in mechanical and electrical is preferred.
- • TOEIC Listening & Reading score > 550
【Experience】
- • 3 years of relevant working experience, including but not limited to installing, troubleshooting industrial electronics, machines or computer systems
- • Semi-conductor equipment work experience is preferred.
- • Previous mask repair machine installation and troubleshooting experience is a plus.
- • Familiar with E-beam system is a plus
- • Excellent communication and customer service aptitude is required.
【Other skills】
- • Microsoft operating system knowledge is required
- • Being self-motivated in learning, able to think independently, and a good team player.
- • Good written and spoken English
- • Willingness to travel domestic and internationally.
- • Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.
Your ZEISS Recruiting Team