APAC Cash Operations Manager (Strategy & Controls) - Vice President
JPMorgan Chase · Singapore
Lead how cash operations runs across Asia. You will drive regional improvements, strengthen controls, and ensure consistent regulatory compliance across locations. You will partner closely with product, client service, technology, risk, compliance, and branch leads to deliver outcomes at pace. This role suits a self-directed leader who can influence without direct reporting lines and bring teams together to execute.
As a Vice President in Regional Cash Operations within Asia Wholesale Payments Operations, you will own oversight of cash operations performance across assigned Asia branches. You will lead regional projects that improve efficiency, automation, and standard ways of working, while ensuring strong controls and compliance with local and global regulatory requirements. You will shape location strategy by identifying opportunities to centralize processes in a hub or shift work across sites, while maintaining resiliency. You will also lead incident and resiliency readiness across the region and provide clear updates to senior leadership. You will succeed by building strong networks, driving execution through influence, and developing capability across a matrixed organization.
Job responsibilities
- Own cash operations performance across assigned branches, ensuring consistent delivery and effective escalation.
- Set and evolve the operating model and location strategy, identifying opportunities to centralize processes in a hub or shift work across sites while maintaining resiliency.
- Lead regional projects across branches to drive efficiency, automation, and standardisation.
- Partner with regional product and client service teams on initiatives requiring operations engagement to improve product capability and client experience.
- Ensure procedures and controls meet local and global legal, regulatory, and industry requirements across locations.
- Implement best practices across branches, including documentation standards, governance routines, and consistent execution.
- Drive the risk and controls agenda, including error tracking, issue management, and remediation governance.
- Lead incident response coordination and communications for events impacting cash operations across the region.
- Maintain incident and resiliency documentation and readiness routines, ensuring requirements are completed on time and to standard.
- Build strong partnerships with branch leads and stakeholders across business, product, service, technology, risk, compliance, and audit teams.
- Provide clear updates to senior leadership on performance, risks, priorities, and delivery progress.
Required qualifications, capabilities, and skills
- Bachelor Degree
- Minimum 10 years of experience in cash operations and/or cash products within financial services, including leadership or matrix leadership responsibilities.
- Strong understanding of payments and treasury services operations and technology strategy.
- Working knowledge of payments, deposits, and liquidity products and operating flows.
- Proven ability to deliver outcomes through influence across multiple locations and teams without direct reporting lines.
- Strong risk and controls mindset, with experience meeting regulatory expectations and driving remediation to closure.
- Strong execution discipline, with the ability to prioritise, manage competing demands, and deliver to deadlines.
- Strong stakeholder management and networking skills, including the ability to align teams and manage conflict constructively.
- Strong communication skills, with confidence engaging senior stakeholders.
- Demonstrated people leadership capability, including coaching and developing others in a matrixed environment.
Preferred qualifications, capabilities, and skills
- Experience leading regional operating model changes, including centralising work in hubs or shifting work across sites.
- Experience delivering cross-branch transformation involving process redesign or technology enablement.
- Demonstrated ability to identify opportunities for automation and artificial intelligence in operational workflows, including evaluating, implementing, or governing solutions to deliver scalable improvements.