Technology Support III, Wealth Management Technology

JPMorgan Chase · Singapore

As a Technology Support III team member in Wealth Management Technology, you will be responsible for regulatory readiness and operational resiliency oversight across the APAC Asset and Wealth Management application portfolio. The role partners with application owners and global resiliency stakeholders to maintain testing evidence, documentation, control adherence, and audit readiness.

Job Responsibilities

Own portfolio-level resiliency governance for a suite of APAC and international Asset and Wealth Management applications, including oversight of resiliency documentation, testing plans, and evidence management.
Lead and coordinate resiliency testing (e.g., disaster recovery, cyber recovery, data restore, and sustained operations exercises) and ensure issues are tracked to remediation.
Provide guidance to application owners on resiliency and cyber-resiliency planning, including minimum control expectations and documentation standards.
Maintain alignment to firm resiliency taxonomy/standards (e.g., service criticality, recovery objectives, control mapping) and track control compliance across the portfolio.
Produce portfolio reporting and data analysis to maintain audit readiness, identify gaps/trends, and proactively escalate emerging risks.
Coordinate scheduled exercises that may occur outside standard hours (including occasional weekend testing), ensuring stakeholders are prepared and outcomes are documented.
Support for testing activities outside business hours (planned in advance).

Required qualifications, capabilities, and skills

Bachelor's Degree in Computer Science, Mathematics or a related field
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience in application resiliency / business continuity / disaster recovery / operational risk / technology controls (ideally in a regulated financial services environment).
Demonstrated experience managing testing programs and maintaining audit-ready evidence.
Strong stakeholder management across technology, risk, and control partners
Fluency in Mandarin and English required (written and spoken) to support clients and stakeholders based in China across Asset Management China and the global Asset and Wealth Management application portfolio.

Preferred qualifications, capabilities, and skills

Familiarity with APAC regulatory environments (e.g., MAS/HKMA/ASIC—tailor to your footprint).
Experience with cyber recovery practices (e.g., data restore validation, recovery runbooks, control testing).
Strong data/reporting skills

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

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