Site Reliability Engineer III - Biometrics

JPMorgan Chase · Buenos Aires

As a Senior Production Engineer, you are the named, single point of accountability for the operational health of an assigned business service or payment flow. You defend its reliability budget, own its controls evidence, and represent its client impact to executive stakeholders — converting the question "is the ticket closed?" into "did the client experience degrade, and what did it cost us?"

Job Responsibilities

Owns end-to-end operational health of a named business-service or payment-flow portfolio, accountable for availability, MTTD, MTTM, MTTR, and client-impact trend against published SLOs and error budgets
Defends the reliability (error) budget for owned services and makes change-governance decisions based on budget consumption, not ticket urgency alone
Leads incident, problem, and change management for full-stack payment systems, with authority to escalate cross-functionally and represent client impact directly to executive stakeholders
Owns controls and regulatory evidence for assigned services — patch compliance, certificate expiry, vulnerability aging, EOL exposure — and drives automation of manual evidence collection
Converts manual, repetitive work into automation against a named toil backlog, measuring hours removed and capacity returned to change-the-bank work
Partners with application development and central SRE/observability teams under a shared reliability services agreement, without absorbing their engineering backlog
Builds depth of coverage on owned services, eliminating single-person dependencies and naming a backup owner

Required Qualifications, Capabilities, and Skills

5+ years operating payment or financial-services production systems with named accountability for service availability and incident outcomes
Demonstrated ownership of SLOs, error budgets, or an equivalent reliability engineering discipline in a large-scale, regulated technology environment
Working knowledge of payment flows — authorization, clearing, settlement, billing, payment/rebate — and their client and regulatory impact
Experience partnering with controls, risk, and audit functions on production evidence and regulatory findings
Experience with observability/monitoring tooling and automation or scripting for toil elimination

Preferred Qualifications, Capabilities, and Skills

Experience standing up or operating under a formal SRE/reliability operating model
Experience with AI-assisted operations (RCA, ECC, runbook automation) under outcome-gated governance
Cross-business-unit or multi-region service ownership experience

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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