Service Delivery Specialist
GE HealthCare · Seoul
Job Description Summary
Service Delivery Specialist is responsible for driving service delivery, execution, dispatching, master planning, field parts inventory and service tools management processes to ensure customer satisfaction, problem resolution and operation excellence across LCT. Focus areas and task details will be defined for team members by priorities.Job Description
[HR Talk]
GE헬스케어 서비스사업부에서 고객 서비스 운영의 핵심 컨트롤 타워 역할을 담당하는 대리급 후보자를 채용합니다. 필드 엔지니어 배치, 예방점검(PM), 장비 설치 및 업그레이드 운영을 총괄하며 고객 이슈를 신속하게 해결할 수 있도록 지원합니다. 또한 데이터 분석과 지속적인 프로세스 개선을 통해 고객 만족도 향상, 운영 효율성 증대 및 서비스 품질 혁신을 주도하는 포지션입니다. 유사업무를 해보신 3년차 이상의 대리급을 우대하며 영어소통이 가능한 후보자를 선호합니다.
- Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
- Driving operational excellence on the service delivery processes under responsibility
- Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
- Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
- Monitoring and closely following down systems and hot issues until resolution and customer satisfaction
- Establishing a smart service inventory in line with Global Parts Team’s strategy and ensuring availability of parts in local warehouses
- Managing installation and field tool inventory; purchase, loan, calibration & repair processes
- Performing data analysis and business case development for key projects
- Developing productivity initiatives/projects to reduce costs, improve efficiency, eliminate manual work and increase speed of service
- Achieving Key Performance Indicators (KPIs) and ensuring daily compliance with Standard Operating Procedures (SOP’s)
Technical Knowledge & Hard Skills (Requirements)
- Bachelor’s Degree
- Basic business acumen and understanding of key financial drivers
- Knowledge of Lean & Continuous Improvement principles
- Experience in statistical and/or data management tools
- Good written and verbal communication skills
- Fluency in English
Behavior & Soft Skills (Requirements)
- Sense of priority & urgency
- Strong analytical and quantitative skills
- Process mindset
- Proven ability to meet deadlines in a fast-paced changing environment
- Excellent planning, prioritization and organizational skills
- Excellent interpersonal and verbal & written communication skills
- Demonstrated collaboration, negotiation and conflict resolution skills
- Analytical, problem solving & root-cause analysis skills
- Embraces all cultural operating behaviors of the company
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Additional Information
Relocation Assistance Provided: No