Field Service Engineer Apprentice
GE HealthCare · Bilbao
Job Description Summary
GE HealthCare is a leading global medical technology and digital solutions innovator. We are harnessing the power of technology to make healthcare more precise, personalized, and accessible for everyone. We are partnering with our customers to fulfill healthcare’s greatest potential and living our purpose to create a world where healthcare has no limits. In addition, GE HealthCare has been awarded as Top 100 employers, according to ranking "Actualidad Económica - El Mundo-".Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
In this role, the Field Engineer Apprentice will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure proper functionality of less complex equipment.
Job Description
Roles and Responsibilities
With minimal supervision, as assigned, perform planned maintenance (PM), safety and environmental inspections and maintain effective customer relations.
Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation.
Maintain daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction.
You may need to assist more experienced technicians and FSE’s on basic and complex repairs /resolution respectively.
Work as a member of local team to provide efficient service delivery to all accounts within assigned area and document all actions and submit reports/summaries according to schedule.
Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction.
Please note this is a 12-month contract with GEHC.
Qualifications/Requirements:
Engineering Vocational Training or University Degree (biomedicine, telecommunications, electronics, industrial). *Completed in the past 3 years, and they must not have had this type of contract previously - The length of this contract is up to 12 months.
Proven experience performing in a compliance environment and working within code and procedures to ensure safe and effective operation of devices.
Proficiency in completing electronic documentation using PDA and computer skills.
Previous experience developing and maintaining good customer relations.
Willing to occasionally travel outside of assigned region plus a valid driving license
Spanish and English oral and written skills
Desired Characteristics:
Previous experience in a hospital setting.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manager.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Inclusion and Diversity:
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Behaviours:
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Total Rewards:
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
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Additional Information
Relocation Assistance Provided: No
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