Service Channel Account Manager

GE HealthCare · Jakarta

Job Description Summary

The Service Channel Account Manager is responsible for growing GE HealthCare's Services business through strategic engagement with channel partners. The role focuses on enabling partner success, driving service sales opportunities, and expanding service contract coverage across the customer installed base. By collaborating closely with channel partners, commercial teams, and service organizations, this role will develop and execute growth strategies that enhance customer value, strengthen partner performance, and contribute to sustainable business growth.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

Channel Partner Management & Development

Develop and maintain strong relationships with channel partners to drive Services business growth and achieve commercial objectives.
Act as the primary point of contact for service-related commercial activities with assigned channel partners.
Support partners in developing service sales strategies, account plans, and growth initiatives to maximize market opportunities.
Conduct regular business reviews to evaluate performance, identify gaps, and drive improvement actions.

Services Business Growth

Drive indirect service sales through channel partners, focusing on service contracts, renewals, upgrades, and lifecycle solutions.
Identify opportunities within the installed base to increase service penetration and recurring revenue.
Collaborate with channel partners to develop and execute territory growth plans aligned with business objectives.
Support achievement of annual orders, revenue, and service growth targets.

Partner Enablement & Capability Building

Provide commercial guidance and support to help channel partners effectively position GE HealthCare's Services portfolio.
Deliver training and enablement programs to enhance partners' understanding of service offerings, value propositions, and sales processes.
Share market insights, competitive intelligence, and best practices to improve partner effectiveness and customer engagement.
Ensure partners are equipped with the necessary tools, resources, and knowledge to support business growth.

Cross-Functional Collaboration

Partner closely with Service Sales, Field Service, Commercial Operations, Marketing, and Product teams to support business opportunities and customer needs.
Coordinate internal resources to address channel partner escalations, operational issues, and customer concerns.
Support forecasting, pipeline reviews, and performance tracking activities to improve commercial visibility and execution.
Collaborate with regional and country stakeholders to develop strategies that strengthen service business performance.

Customer Value & Market Development

Support channel partners in identifying customer needs and positioning tailored service solutions that enhance equipment performance and customer satisfaction.
Maintain awareness of market trends, customer requirements, and competitive developments within the healthcare industry.
Advocate for customer-centric solutions that strengthen long-term relationships and maximize customer retention.

Required Qualifications

Bachelor's Degree in Business, Marketing, Engineering, Healthcare Management, or a related field.
Minimum 6+ years of experience in channel sales, account management, service sales, distributor management, or other commercial roles.
Proven track record of achieving sales and growth targets through channel partners, distributors, or indirect sales models.
Strong commercial acumen with experience in account planning, pipeline management, forecasting, and business development.
Demonstrated ability to build and manage relationships with external partners and cross-functional stakeholders.
Excellent communication, negotiation, presentation, and influencing skills.
Ability to operate effectively in a matrix organization and collaborate across Sales, Service, Marketing, and Operations teams.
Fluent in Bahasa Indonesia and English.
Willingness to travel within Indonesia as required.

Desired Characteristics

Experience in the healthcare, medical device, diagnostics, life sciences, or healthcare technology industry.
Knowledge of service contracts, aftermarket services, asset lifecycle management, or recurring revenue business models.
Experience managing channel partners, distributors, or indirect sales networks.
Strong analytical and problem-solving skills with a data-driven mindset.
Experience working in a multinational or highly matrixed environment.
Demonstrated ability to coach and enable partners to improve commercial performance.
Self-motivated, customer-focused, and capable of driving results independently.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

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