Credit Manager

Old Mutual · Windhoek

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Job Description

Minimum Requirements:

• Namibian Citizenship.
• B Com or Relevant Degree / NQF Level 7.
• 5 - 8 years experience in Banking, Credit or Finance.
• Experience in Banking or Credit will be an added advantage.
• At least 2–3 years' managerial experience.
• Advanced Microsoft Excel skills.
• Good interpersonal communication skills.
• Above average numerical ability.
• Ability to work under pressure.
• Managerial experience with ability to guide/ coach.
• Strong team player.

Job Description:

1. Credit and Business Risk Management

• Develop, implement, and maintain the credit risk strategy, framework, policies, procedures, and lending standards.
• Identify, assess, monitor, and report on credit risk and other relevant business risks across the organization.
• Manage credit assessments at employer and customer segment levels to ensure sound credit decision-making.
• Evaluate and approve credit applications within delegated authority and recommend high-risk exposures for higher-level approval.
• Monitor employer limits, customer creditworthiness, portfolio quality, and exposure concentrations, recommending appropriate risk mitigation actions where necessary.
• Ensure consistent application of credit policies, processes, and regulatory requirements throughout the business.
• Develop, maintain, and enhance credit scoring models and risk assessment methodologies.
• Conduct portfolio reviews and market intelligence analysis to identify emerging risks, opportunities, and industry trends.

2. Credit Portfolio Oversight

• Monitor the performance, quality, and risk profile of the loan portfolio against approved risk appetite and business objectives.
• Analyze portfolio trends, arrears, impairments, provisioning requirements, and other key risk indicators.
• Identify and manage problem accounts, employers, or segments and collaborate with the Collections Manager on recovery and provisioning strategies.
• Monitor concentration risks across products, sectors, customer segments, and geographic areas.

3. Governance, Compliance, and Control

• Ensure compliance with internal policies, regulatory requirements, applicable legislation, and audit standards.
• Maintain effective controls and governance processes across the credit lifecycle.
• Support internal and external audit reviews and ensure timely implementation of agreed actions.
• Ensure accurate documentation, record-keeping, and audit trails for all credit-related decisions and processes.
• Review and maintain credit, collections, and other related policies to ensure continued relevance and effectiveness.

4. Reporting, Analytics, and Management Information

• Prepare and present accurate, timely, and insightful credit and business risk reports to management, committees, and other governance forums.
• Develop and maintain dashboards, scorecards, and performance metrics to support informed decision-making.
• Conduct trend analysis and provide recommendations to optimize portfolio performance and mitigate risk.
• Report on portfolio quality, credit exposures, impairments, provisioning, and other key risk indicators.

5. Stakeholder and Relationship Management

• Build and maintain effective relationships with internal and external stakeholders, including Sales, Finance, Operations, Risk, and Executive Management.
• Provide expert guidance and advice on credit risk, lending decisions, and portfolio management matters.
• Maintain and manage relationships with relevant third-party service providers, credit bureaus, regulatory bodies, and other business partners.
• Foster effective communication and collaboration across the business and wider group to support strategic and operational objectives.

6. Leadership and People Management

• Lead, coach, and develop the Credit team, including Credit Analytics and Credit Origination functions.
• Set performance goals, monitor productivity, and ensure alignment with departmental and business objectives.
• Promote a culture of accountability, collaboration, continuous improvement, and high-performance.
• Identify capability gaps and implement training and development initiatives to strengthen team effectiveness.

7. Strategic Initiatives and Continuous Improvement

• Drive continuous improvement of credit management processes, systems, and controls.
• Support automation, digital transformation, and data analytics initiatives that enhance efficiency, customer experience, and reporting accuracy.
• Manage and deliver credit-related projects and strategic initiatives delegated by the Senior Management.
• Promote data-driven decision-making and innovation across the credit function.

Skills

Competencies

Education

Closing Date

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