Consultant, Global Security Operations

CIBC · Toronto

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing 

Enterprise Physical Security provides physical security expertise and support to all CIBC sites across the enterprise. This includes physical security technologies, security operations, as well as design reviews & consultations related to new facilities and construction. Enterprise Physical Security is also responsible for the formalization of physical security standards and procedures; conducting physical security Threat and Risk Assessments (TRAs) of proprietary facilities, as well as third party/vendor due diligence reviews; and providing oversight for all security elements related to CIBC Square.

Overall, Corporate Security is responsible for providing governance, leadership and subject matter expertise to CIBC and its affiliates enterprise wide as it relates to the safety and protection of people, assets, information, and corporate reputation. This role is responsible for collecting, documenting, and analyzing trends in physical security operations across the Global Security Operations Centre (GSOC) and Crime Prevention & Robbery (CP&R) programs.

Using advanced situational awareness concepts, the incumbent will conduct data analysis, create trend reports and prepare / update job aids to support Corporate Security management and the respective programs. The role also supports and influences departmental plans, while acting as a resource integrator across Corporate Security to identify emerging intelligence needs and obtain relevant information. This position will require the incumbent to be highly flexible in meeting the demands and the overall objectives of Corporate Security.

The incumbent will effectively manage sensitive engagements, as well as the sometimes-fluid deadlines and priorities associated with these activities. This position may be required to work outside normal business hours in order to meet business needs or meet deadlines.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. 

How you'll succeed 

• Global Security Operations - Under the supervision of the Sr. Manager, Global Security Operations the Consultant is responsible for supporting physical security related activities, including the strategy, implementation, maintenance, and life cycle management of CIBC’s Global Security Operations Center (GSOC). This involves the development and maintenance of tools (e.g., SharePoint, databases, websites, MS Office templates), the development of management reporting materials and supporting ongoing program governance initiatives.
• Managing key relationships and stakeholder management -Establish lines of communication while providing advice and support to various internal stakeholders in support of the Global Security Operations and Crime Prevention & Robbery programs. Work closely with banking Centre leaders on the after-hour management of their ATM vestibule. Ensuring we are providing solutions to problems with vagrancy, including scheduling patrols or lockdowns. Work closely with cross-functional teams, including IT, facilities management, and external vendors, to support project goals and timelines. Collaborate with physical security systems team members to conduct security system alarm simulations and evaluate system responses. Collaborate with crime prevention team members on the physical security of our people, assets, and clients.
• Reporting and evaluating program effectiveness - Generate reports and provide recommendations for system improvements or updates. Stay updated on emerging technologies and best practices in physical security. Oversight and management of contracted physical security suppliers and ensure vendor compliance with SLA/KPI’s. Development and management of associated physical security standards to safeguard CIBC’s tangible and intangible assets. Identifying, evaluating, and recommending methods to mitigate threats to people, property, and information. Monitor effectiveness of programs and report on associated metrics.
• Operational process enhancements - Identify, develop, and implement routine operational process enhancements to increase and support the team’s efficiency. Ensure associated program job aids, including work instructions and related documentation are maintained in accordance with record retention policies and standards. Perform reviews of CIBC’s Corporate Security Standards, updating as necessary to ensure the standards reflect the evolving operating and threat environment.

Who you are  

• You can demonstrate 3+ years of experience in supporting a global physical security program in a medium or large enterprise or multinational organization with an international scope. You have Working knowledge of Physical Security Operations, Incident Management and Data Analysis. You can demonstrate ability to use Power Automate, Excel and the creation / modification of MS Forms applications. You have ability to work efficiently under tight deadlines and multi-task under pressure.
• You’re a certified professional. Professional designation in the security and/or security system design field such as ones available from ASIS International (APP, PSP, CPP) would be beneficial.
• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible. 
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. 
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.  
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. 
• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best. 
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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