Director, Intelligent Process Solutions

CIBC · Toronto

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Reporting to the Senior Director, Process Engineering, you will lead a high-performing team of RPA engineers, automation architects, and business analysts who design, build, and deploy intelligent automation solutions across the organization. As a strategic people leader and technical innovator, you will drive the adoption of cutting-edge RPA and AI-enabled automation technologies—including Blue Prism, UiPath, Power Platform, and emerging intelligent automation capabilities—to transform how CIBC operates.

You will serve as a thought leader and champion for intelligent process automation, partnering directly with business unit leaders and technology teams to identify high-impact opportunities, define automation strategies, and deliver solutions that drive measurable business value. We work across the organization to identify processes for automation and implement intelligent solutions that deliver value to our employees and clients, reducing wasted time, improving efficiencies, and enhancing the customer experience. We leverage Lean and Six Sigma methodologies, workflow optimization, and digital operational best practices to continuously improve, sustain, and maintain our automation ecosystem.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• People leadership - Lead and develop a world-class automation team that combines deep RPA expertise with emerging AI and intelligent automation capabilities. Coach, mentor, and empower engineers and analysts to grow their technical skills and deliver excellence. Foster a culture of innovation, continuous learning, and accountability.
• Strategy development - Design and execute strategic automation roadmaps that align with CIBC's business objectives and competitive priorities. Translate complex business challenges into scalable, intelligent automation solutions. Partner with business leaders to quantify ROI, prioritize initiatives, and secure executive sponsorship for transformational programs.
• Innovation leadership - Drive the adoption of next-generation automation technologies, including AI-powered process intelligence, and intelligent document processing. Stay ahead of industry trends and evaluate emerging platforms and capabilities that can unlock new automation opportunities and competitive advantages.
• Solution delivery - Collaborate seamlessly with business and technology partners to understand operating processes, identify automation opportunities, and co-design solutions that deliver measurable impact. Build strong relationships with stakeholders across the organization and serve as a trusted advisor on automation strategy and best practices.
• Stakeholder partnership - Advocate for process engineering and automation excellence across the bank to meet productivity targets and drive organizational culture change. Present compelling business cases, share success stories, and champion the value of intelligent automation to senior leadership and stakeholders.
• Continuous improvement - Apply Lean, Six Sigma, and digital operational methodologies to continuously improve, sustain, and optimize the automation ecosystem. Ensure solutions deliver lasting value and evolve as business needs change. Identify and remove barriers that slow process improvement and automation delivery. Provide strategic guidance on complex projects, manage dependencies across business units and technology teams, and track progress against key metrics including cost reduction, cycle time improvement, and customer/employee satisfaction.

Who you are

• Deep expertise in RPA and intelligent automation technologies, with hands-on experience implementing solutions using UiPath, Blue Prism, or similar enterprise RPA platforms. Demonstrated knowledge of AI-enabled automation capabilities such as intelligent document processing, process mining, and cognitive automation.
• Proven people leadership experience managing technical teams in fast-paced, complex environments. You inspire, develop, and hold your team accountable for delivering high-quality solutions on time and on budget.
• Track record of delivering large, complex automation programs with multiple strategic, business, and technical components in multi-channel, multi-product environments. You can contextualize initiatives within organizational strategy and customer needs.
• Strong process management and continuous improvement expertise, including hands-on experience with Lean, Six Sigma, and project management methodologies. You understand how to design, measure, and optimize processes for maximum impact.
• Excellent communication and stakeholder management skills that enable you to build consensus, gain commitment, and influence decision-making across organizational boundaries. You can translate technical concepts for business audiences and business requirements for technical teams.
• Strategic consulting mindset with the ability to identify root causes, develop innovative solutions, and guide organizations through complex transformations. You bring business acumen and a focus on measurable outcomes.
• Change leadership capability. You embrace and champion continuous evolution, empower your team to innovate and improve, and drive organizational adoption of new ways of working.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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