Care Gap Program Letter Coordinator

Abbott Laboratories · Madison · $61,300–$122,700 (stated in the posting)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

Career development with an international company where you can grow the career you dream of.
An excellent retirement savings plan with a high employer contribution.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company recognized as one of the best big companies to work for, as well as one of the best places to work for diversity, working mothers, female executives, and scientists.

Position Overview

The Care Gap Program Letter Coordinator supports the Health System Care Gap team in managing, processing, and enhancing gap closure programs for health system customers. A key component of this role is managing our pre-kit shipment letter process to support initial patient communication for those participating in a care gap program. The coordinator partners closely with internal teams—including Gap Closure Operations, Customer Success (CSMs), and Customer Experience (CX) – to intake, validate, and coordinate new and routine letter programs for health system customers. This includes coordinating the appropriate letter template, gathering & validating letter customizations including logos, creating mockup letters for customer approval, partnering with our mailing/print vender, and implementing mail dates that align to the program launch date. Additionally, this role may take on ownership of specific responsibilities that support the execution & tracking of individual care gap programs and/or our program as a whole.

Essential Duties and Proven Skills

Include but are not limited to the following:

Lead the health system letter program process from start to finish for both spreadsheet and electronic orders.
Validate customer data files against required letter customization fields. When data is incomplete or inaccurate, proactively work with the appropriate Customer Success Manager to secure corrected inputs.
Use Tableau and Epic to run various reports to be shared out with internal stakeholders.
Notify Patient and Provider Support of new or routine care gap programs, including information relevant to call center when patients or providers call in with questions.
Because most care gap programs are received in spreadsheet form, expertise with Microsoft Excel is required.
Execute various ad hoc requests.
Strong proof-reading skills to ensure error-free communications.
Identify opportunities for process improvement within Gap Closure Program Execution team & the letter process specifically.
Exhibit flexibility and willingness to take on new assignments as they are identified.
Self-motivated and capable of working with autonomy to drive progress on multiple projects and priorities simultaneously.
Demonstrated success creating and delivering on a long-term vision and roadmap based on customer and business needs.
Excellent oral and written communication skills with demonstrated ability to align stakeholders at various levels of the organization.
Ability to set expectations & uphold them based on documented or communicated guidelines.
Flexible toward change and can accept change to achieve objectives.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Regular and reliable attendance.
Ability to work on a designated schedule.
Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

Bachelor's degree in business administration, Finance, or field related to job duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of bachelor's degree.
2+ years of operational or other related experience.
Expertise in Excel, including use of pivot table function.
Advanced proficiency in Microsoft Office Suite.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Authorization to work in the United States without sponsorship.

Preferred Qualifications

Prior experience with Exact Sciences’ (Abbott) Gap Closure Program.
Prior experience with revenue cycle or health insurance reimbursement.
Prior experience working with Tableau.
Prior experience with Epic software
Prior experience with Monday.com.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.

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