Lead Principal Advanced Services Engineer

Oracle · San Francisco

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Oracle Cloud Infrastructure delivers a secure, performant, and scalable cloud platform for enterprise and mission-critical workloads. As customers move increasingly complex and data-intensive applications to the cloud, storage architecture and file services are critical to successful migration, performance, and operations.

• Position Overview
• Oracle is seeking a highly accomplished Advanced Services Engineer, OCI Storage & File Services to serve as a senior technical leader helping customers architect, migrate, onboard, and operate mission-critical workloads on OCI. This is a deeply technical, customer-facing engineering role requiring strong expertise in enterprise and high-performance storage, file systems, Linux, networking, and cloud infrastructure. The successful candidate will have hands-on experience with technologies such as NetApp ONTAP, Lustre, NFS, and other enterprise or scale-out file and storage platforms, along with a strong understanding of the applications and workloads that depend on them.

The Advanced Services Engineer will work with some of OCI's most strategic and technically demanding customers to solve complex issues spanning storage, compute, networking, operating systems, and applications. The role will also partner closely with senior Product Management and Engineering leaders to translate customer requirements into product improvements and roadmap priorities. This is a senior individual contributor role expected to have broad impact across OCI Storage and the wider OCI organization.

Key Responsibilities
 

• Lead architecture, onboarding, migration, and optimization engagements for mission-critical workloads that depend on enterprise and high-performance storage.

• Troubleshoot complex technical and performance issues across storage, compute, networking, Linux, and application layers, driving problems from initial investigation through root cause and resolution.

• Understand customer workload behavior, including I/O patterns, throughput, latency, metadata, concurrency, availability, and capacity requirements, and translate those requirements into production-ready OCI architectures.

• Partner with OCI Storage Engineering, Product Management, Compute, Networking, Support, and other teams to resolve customer issues and influence product strategy and roadmap priorities.

• Develop reusable technical assets, including reference architectures, migration guidance, blueprints, best practices, technical blogs, troubleshooting methodologies, and performance guidance.

• Serve as a senior technical authority across OCI by mentoring engineers, leading architecture reviews, identifying recurring customer patterns, and driving systemic improvements that benefit multiple customers.

• 10+ years of experience in storage engineering, systems engineering, cloud infrastructure, high-performance computing, technical consulting, or a related technical role.

• Deep hands-on expertise with enterprise or high-performance file services such as NetApp ONTAP, Lustre, NFS, parallel file systems, scale-out NAS, or distributed storage systems.

• Strong Linux, storage, and networking expertise, including the ability to diagnose performance, reliability, and connectivity issues across distributed systems.

• Experience with large-scale data migration, workload onboarding, performance engineering, benchmarking, capacity planning, and production troubleshooting.

• Strong understanding of cloud infrastructure, preferably OCI, and the interaction between storage, compute, networking, security, and observability services.

• Demonstrated ability to work directly with senior engineering and product leaders, influence without direct authority, and communicate complex technical concepts clearly to both technical and executive audiences.

  Preferred Technical Expertise  - Experience in several of the following areas is highly desirable:  

• NetApp ONTAP, Lustre, NFS, and enterprise file services

• Linux storage and performance analysis

• High-performance computing and AI/ML infrastructure

• Large-scale analytics, media, engineering, and other data-intensive workloads

• Storage performance engineering, benchmarking, and workload characterization

• OCI or other major public cloud platforms

• Data migration, replication, backup, and disaster recovery

• Automation, observability, and infrastructure troubleshooting

  Serves as a trusted advisor to customers and technical expert on technologies across the marketplace to shape guidance provided to customers. Serves as a go-to technical expert with highly specialized knowledge across Oracle and non-Oracle technologies, products, services, and best practices. Leads organization-wide optimizations (e.g., automation) into solutions and technical delivery in coordination with the customer team.

  Acts as an internal and/or external expert point of contact and escalation point for critical technical and process issues and provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams for problem analysis and investigation. Assists customers with highly complex software updates, upgrades, configuration, and incident remediation and educates and mentors junior engineers to educate customers on product features, upgrades, and best practices.

  Leads the scoping, creation, and maintenance of customer deliverables to help customers with solution implementation. Leads highly complex problem analysis and investigation, providing documented technical solutions ready for customers to implement, test, and maintain. Drives cross-functional solution alignment with technology strategy and business goals.

  Delivers presentations and acts as a technical expert and executive presence during presentations for junior engineers.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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