Service Engineer, Delhi NCR

Zimmer Biomet · Gurugram

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At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.  

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.  We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

Job Summary

The Field Service Engineer will install and support service for Robotics System and other Capital Equipments to ensure service agreements and warranty obligations are fulfilled. Exceed customer expectations and maintain customer satisfaction at the highest possible level.

Principal Duties & Responsibilities

• Pre-Site verifications to prepare site for remote connection and system installations.
• Assist in coordination of system delivery (e.g. confirming site readiness)
• Perform system installations, preventative maintenance, and troubleshooting and repair for installed Robotics’ systems following global guidelines.
• Installation all system updates & upgrades.
• Provide technical support to end users.
• Train customers on machine handling and sterilization.
• Perform maintenance inspections as required to ensure system meets performance specifications.
• Plan the servicing work in advance so that the existing installations & new installation sites could manage their surgery schedule.
• Prepare detailed reports on all the work that is done on each machine.
• Maintain accurate configurations of installed base.
• Manage new products and spare parts inventory in a centralized office location.
• Support tradeshow activity and provide back up support to adjacent FE’s.
• Administrative duties, which include but not limited to; Field activity reports, return material authorizations, expense reports etc….
• Act as a liaison for customers to Product management, Engineering and Sales.
• Provide feedback to improve processes and efficiencies.
• Develop excellent rapport with hospital staff.
• Willingness to travel globally when required.

This is not an exhaustive list of duties and may not necessarily comprise all of the "essential functions" for purposes of the ABP.

Expected Behaviour

The incumbent will be required to demonstrate behavior in accordance with Zimmer Biomet’s Guiding Principles, as listed below;

• Respect the contributions and perspectives of all Team Members

• Commit to the highest standards of patient safety, quality and integrity.
• Focus our resources in areas where we will make a difference.
• Ensure the company's return is equivalent to the value we provide our customers and patients.
• Give back to our communities and people in need.

Your Background

The successful candidate must possess the following:

• BE/B.Tech degree in Biomedical or Mechanical

The candidate must have the following level of experience in, or knowledge of:

• 4-6 years of field service experience with a medical device company
• Experience with Clinical Support in the Operating Room preferred
• Prior experience with Robotics and proven track record of troubleshooting medical software systems
• Good written & oral communications, organizational and customer relation skills
• Ability to work without specific direction on daily activities
• Ability to determine one’s own schedule based on business needs
• Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
• Professional installation and wiring of PC hardware in multiple configurations
• Inventory Management, Strong administrative and record keeping skills
• Preferably candidates with valid US travel visa

Expected Areas of Competence

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances
• Follow all internal communication and documentation policies (QA)
• Complete annual trainings as needed
• Proficiency in the local language/English.
• Result Orientation
• Inter-personal and communication skills

Travel Expectations

• 75% of the time.
• Preferably candidates with valid US travel visa due to training requirements.

EOE/M/F/Vet/Disability

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