Commercial Specialist (m/w/d) - Technical Service (EMEA)
Zimmer Biomet · Remote
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
As the Commercial Specialist (m/w/d) - Technical Service (EMEA) you are the commercial link between the Technical Service organisation and the sales organisation across EMEA. The role exists to help Technical Service operate as a structured commercial business by translating service offerings, processes, and governance into language and practices that sales teams can understand, adopt, and execute.
This is not a purely administrative or support role. It requires a commercially minded professional who can work across markets, functions, and stakeholder groups to bring clarity, consistency, and credibility to service-related commercial topics. In this role you will help sales teams navigate complexity, support the integration of service into broader deal structures, and ensure that Technical Service standards are understood and upheld in a fast-evolving commercial environment.
This Business Analyst role combines commercial coordination, enablement, communication, and stakeholder influence. You will be operating across countries and cultures, handling ambiguity, and creating structure where commercial processes and expectations are still maturing.
How You'll Create Impact
Commercial Enablement and Adoption
- Act as a key commercial support partner for the sales organisation on Technical Service topics across EMEA.
- Help sales teams understand the Technical Service portfolio, including warranty concepts, service contracts, Time & Material offerings, and related commercial conditions.
- Translate commercial rules, pricing logic, and approval principles into practical guidance for local markets.
- Support onboarding and capability building for sales teams on service-related commercial topics.
Deal, Tender, and Market Support
- Support the commercial integration of Technical Service into capital equipment deals, placements, rentals, bundled offers, and market-specific customer solutions.
- Contribute service-related commercial input to tenders and bids across EMEA.
- Help ensure pricing governance, approval logic, and commercial standards are applied consistently in proposals and deal structures.
- Work closely with local teams to support country-specific commercial needs while maintaining overall process alignment.
Commercial Process Discipline
- Act as a reliable point of contact for service-related commercial questions and issue resolution.
- Help maintain clarity around commercial processes, boundaries, and decision logic for Technical Service.
- Support the use and improvement of commercial tools, deal calculators, guidance materials, and process documentation.
- Reinforce consistency in how Technical Service commercial standards are understood and applied across the region.
- Coach and develop after-sales customer service team members on commercial skills and service selling capabilities.
Capability Building and Continuous Improvement
- Support the development of scalable training and enablement approaches that can grow with the organisation.
- Gather feedback from the field to identify recurring challenges, process gaps, and opportunities to improve the commercial model.
- Contribute to continuous improvement initiatives related to service commercialisation, governance, and sales support.
- Represent the Technical Service commercial perspective in cross-functional initiatives and selected strategic projects.
What Makes You Stand Out
- Strong commercial awareness.
- Excellent communication and presentation skills.
- Stakeholder management across functions and countries.
- Ability to explain complexity in a simple, practical way.
- Structured and disciplined way of working.
- Resilience and confidence in commercially sensitive discussions.
- Coaching and enablement mindset.
- Ability to work independently in a multi-market environment.
- Comfort operating in evolving structures and changing priorities.
- Fluent English; additional European languages are an advantage.
Your Background
Education
- Bachelor’s degree in business administration, Commercial Management, Marketing, or a related field.
Experience
- Multiple years of experience in Commercial Operations, Sales Support, Service Sales, Sales Enablement, or a similar commercially focused role.
- Experience working in an international or multi-country business environment.
- Experience supporting commercial processes, sales teams, tenders, or structured customer offers.
- Experience in MedTech, Healthcare, Technical Service, or capital equipment environments is an advantage.
- Experience delivering training or building commercial enablement materials is preferred.
Technical Skills
- Advanced Microsoft Excel and strong Microsoft PowerPoint capability.
- Experience working with databases.
- SAP ERP knowledge is preferred.
- Salesforce and/or ServiceMax experience is preferred.
- Power BI is an advantage.
- Familiarity with pricing tools, commercial calculators, or tender processes is beneficial.
Travel Expectations
20%
EOE/M/F/Vet/Disability