Document Control Sr Coordinator
Zimmer Biomet · Norfolk · $51,304–$64,130 (stated in the posting)
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
Leads day-to-day document control and records management activities to ensure controlled information is accurate, current, traceable, and maintained in accordance with Zimmer Biomet procedures and applicable quality-system requirements. Serves as a senior resource for change control and document lifecycle questions.
How You'll Create Impact
Document Control / Change Control Coordinator
Document Control & Records Management
- Review production batch records for accuracy, completeness, and cGMP compliance.
- Prepare Certificates of Conformance (CoC) for product release.
- Maintain controlled documents and records in compliance with quality system requirements.
- Ensure records are complete, traceable, accurate, and audit-ready.
- Manage document publication, revision control, retention, and archival activities.
Change Control
- Coordinate document change orders from initiation through approval, implementation, and closure.
- Review change requests for completeness, rationale, impact assessments, and supporting documentation.
- Coordinate cross-functional reviews and approvals.
- Monitor change implementation activities, due dates, and closure requirements.
- Ensure changes are properly documented and compliant with internal procedures.
Training & Process Support
- Coordinate training activities associated with approved document changes.
- Track training completion and follow up on overdue assignments.
- Provide guidance and support on document control and change control processes.
- Train and coach employees on QMS and documentation best practices.
Compliance & Quality Systems
- Ensure compliance with cGMP, GLP, ISO standards, and internal quality procedures.
- Support quality system effectiveness through proper documentation practices.
- Compile and analyze QMS metrics and quality indicators.
- Identify process improvement opportunities and support approved improvements.
Audit Support
- Support internal, external, and third-party audits.
- Retrieve documentation and provide evidence for audit requests.
- Assist with audit readiness activities and document traceability reviews.
- Support the resolution of documentation-related audit findings.
Ideal Candidate Profile
- Experience in Document Control, Records Management, Change Control, Quality Systems, or Quality Assurance.
- Background in regulated industries such as Medical Devices, Pharmaceuticals, Biotechnology, Food, or Manufacturing.
- Strong attention to detail and organizational skills.
- Experience managing multiple priorities and coordinating with cross-functional teams.
- Familiarity with QMS systems, controlled documentation, regulatory requirements, and audit support.
- Ability to work independently while maintaining compliance and process efficiency.
What Makes You Stand Out
Demonstrated ability to prioritize a high-volume workload, manage competing deadlines, and maintain accuracy and control in a fast-paced, regulated environment.
Operate scanners and reader/printer.
Demonstrated ability to use and support quality systems and document management applications; quickly learns new systems and guides users in established workflows.
Ability to develop, review, and improve work instructions and procedures; communicate changes clearly and promote consistent adoption across the department.
Proficiency with Microsoft Office and experience with document control, records management, or quality systems; experience with Windchill, JDE, and Livelink is preferred.
Strong knowledge of document lifecycle controls, version management, retention practices, and controlled records retrieval.
Excellent written and verbal communication, organization, attention to detail, and stakeholder-management skills; able to influence and coordinate work across functions.
Strong analytical and problem-solving skills, including the ability to investigate recurring process issues and recommend practical, risk-aware improvements.
Your Background
A Bachelor's degree is preferred but not required. Candidates with relevant experience and qualifications will also be considered.
High school diploma or equivalent and at least 4 years of relevant experience in document control, records management, or a regulated quality environment.
Demonstrated experience administering or coordinating document change control and records management workflows in electronic systems; experience mentoring users or supporting cross-functional teams is preferred.
Working knowledge of applicable quality-system requirements and government regulations relevant to the site, including FDA and USDA requirements, as applicable.
Travel Expectations
Travel Expectations: 0%. No business travel is required.
Work Location: This position requires 100% onsite work in Norfolk, Virginia. Remote or hybrid work arrangements are not available for this role. 5 days onsite at the company.
Salary ranges: USD $51,304.00 - $64,130.00 (annually)
EOE/M/F/Vet/Disability
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