Delivery Lead
EXL · Pune
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- Develop and maintain Task and Routine Playbooks for scalable, goal-oriented dialog flows.
- Ensure consistency and reusability across workflows for repeatable business outcomes.
• Lead the design and deployment of conversational agents using Dialogflow CX, Playbook and Google ADK leveraging GCP’s capabilities to deliver high-quality, context-aware voice and chat experiences
• Utilize Dialogflow CX to architect and implement multi-turn, context-aware conversational agents.
• Leverage Conversational Agents and Generators to deliver dynamic, personalized user experiences.
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