Payroll & HR Technology Manager

Arthur J. Gallagher · Norwalk

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At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Future opportunity for a Payroll & HR Technology Manager. While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities.

Our Payroll and HR Technology Consulting team offers a full range of payroll and HRIS technology services including but not limited Outsourced Payroll Administration, Multi-Jurisdictional Payroll Services, Payroll & HRIS Technology Implementations, Payroll & HRIS Technology Vendor Transitions, Payroll Tax Amendments, Payroll Tax Compliance and Registrations, Time and Attendance Implementations and Management, Benefit configuration, enrollments and carrier feeds, W-2 Reconciliations, and Workflow and Process Design.

• Identify the client's business needs, actively providing best practices, and process improvements, and ensuring compliance with Federal, State, and Local jurisdictions
• Review, respond, and resolve client issues related to work product, project plan, and other inquiries
• Provide exceptional customer service to deliver a dynamic client experience
• Conduct client quality checks and identify areas of concern and improvement
• Successfully manage multiple projects and/or clients simultaneously in a highly organized mannerExcel in both virtual team environments and independent work, completing tasks accurately and efficiently. Collaborate with consultants on large-scale projects and take on leadership roles within project teams when needed.
• Create custom reports as needed for clients.
• Facilitate or oversee the implementation of new products.
• Manage and troubleshoot benefit configuration enrollment and carrier feeds for clients as it pertains to the use of technology.
• Creation and documentation of key processes that are essential to the success of the project/client
• Provide strategic insight for payroll-related initiatives and projects
• Identify if the clients’ payroll processes and procedures are in compliance with federal, state, and local guidelines
• Streamline processes and optimize system functionality

• Previous experience in project management of implementations and other payroll/HRIS projects
• Ability to develop and execute a project plan
• Preferred experience with any major payroll/HRIS platform (e.g. ADP, Ceridian/Dayforce, Paychex, Paycom, Paycor, Paylocity, Rippling, UKG, or Workday)
• Proficiency in Excel, including creating formulas, Pivot Tables, and the use of VLOOKUP
• Attention to detail, problem-solving ability, and the ability to operate in a highly confidential setting
• Experience with payroll taxes and quarterly/annual reconciliations with the ability to troubleshoot issues resulting in root cause identification
• Proven ability to effectively manage working relationships with all levels of contacts within a can organization and vendors

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

• Identify the client's business needs, actively providing best practices, and process improvements, and ensuring compliance with Federal, State, and Local jurisdictions
• Review, respond, and resolve client issues related to work product, project plan, and other inquiries
• Provide exceptional customer service to deliver a dynamic client experience
• Conduct client quality checks and identify areas of concern and improvement
• Successfully manage multiple projects and/or clients simultaneously in a highly organized mannerExcel in both virtual team environments and independent work, completing tasks accurately and efficiently. Collaborate with consultants on large-scale projects and take on leadership roles within project teams when needed.
• Create custom reports as needed for clients.
• Facilitate or oversee the implementation of new products.
• Manage and troubleshoot benefit configuration enrollment and carrier feeds for clients as it pertains to the use of technology.
• Creation and documentation of key processes that are essential to the success of the project/client
• Provide strategic insight for payroll-related initiatives and projects
• Identify if the clients’ payroll processes and procedures are in compliance with federal, state, and local guidelines
• Streamline processes and optimize system functionality

• Previous experience in project management of implementations and other payroll/HRIS projects
• Ability to develop and execute a project plan
• Preferred experience with any major payroll/HRIS platform (e.g. ADP, Ceridian/Dayforce, Paychex, Paycom, Paycor, Paylocity, Rippling, UKG, or Workday)
• Proficiency in Excel, including creating formulas, Pivot Tables, and the use of VLOOKUP
• Attention to detail, problem-solving ability, and the ability to operate in a highly confidential setting
• Experience with payroll taxes and quarterly/annual reconciliations with the ability to troubleshoot issues resulting in root cause identification
• Proven ability to effectively manage working relationships with all levels of contacts within a can organization and vendors

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