German-speaking Customer Care & Supply Chain Representative
Givaudan · Budapest
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
German-speaking Customer Care & Supply Chain Representative - Your future position?
Be the central link between the customer, operations, sales team and GBS to ensure the client's requirements are met in the most efficient and cost-effective way. Build strong relationships with customers, act as the Voice of the Customer within Givaudan, and manage the sales order process through to shipment for assigned customers and affiliates.
This role is offered as a 1-year fixed-term contract, with the possibility of transitioning to a permanent contract in the future.
In this role, you will:
Manage customer expectations, build strong relationships, and act on feedback (B2B)
Execute Customer Care strategy in line with global guidelines.
Provide responsive support for assigned customers and affiliates, including order management, issue resolution, and complaint handling.
Participate in customer visits and presentations; diffuse difficult situations effectively.
Oversee the full order cycle and coordinate with operations, sales, and GBS.
Monitor and address supply or capacity issues to prevent customer impact.
Collect forecasts, support demand planning, and manage safety stock contracts.
Coordinate product life cycle activities, ensuring smooth introductions and phase-outs.
Identify and act on opportunities for improvement; contribute to relevant projects.
Collaborate with the Support Office, Demand Excellence and Continuous Improvement teams for corrective actions.
Follow new customer and product processes to enhance the customer experience.
Prepare debit/credit notes and manage billing activities.
Maintain accurate customer records, including contracts, labeling, packaging, and stock requirements.
Provide coverage and support for other team accounts when required.
Your professional profile includes:
University Degree
Fluent English and German language skills
3+ years of experience in a customer-facing role and supply chain
Customer-focused with good problem-solving skills
Microsoft Office expertise
Basic Inventory Management knowledge
Strong knowledge of SAP and associated processes
Understanding of Incoterms and Shipping Terminology
Our Benefits:
- Great compensation package with a monthly cafeteria plan
Private Health Insurance
Home office (1-2 office days per week)
Travel reimbursement when commuting from out of Budapest urban area
Access to exclusive perfumes and other employee discounts
Recognition and referral programs
Career development opportunities in our multinational environment
Team buildings and company events
Learning programs to develop your soft and hard skills
#LI-Hybrid
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
We value the different perspectives that come from diverse cultures, backgrounds, and experiences.
Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.
Every essence of you enriches our world. Join us in making a difference together.
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