Project Manager

HCLTech · Abu Dhabi

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Job Summary

Experience: 15–18 years 
Location: United Arab Emirates 
Engagement: SAP Application Management Services (AMS) 
Industry: Defense 

Role Summary 

We are seeking a senior SAP Lead with deep functional expertise in SAP Sales and Distribution (SD) and the end-to-end Order-to-Cash (OTC) lifecycle to lead application support and continuous improvement for a defense customer in the UAE. The role will own functional service delivery, solution governance, production stability, stakeholder engagement, and the leadership of an onsite/offshore AMS team operating in a secure, business-critical environment. 

Key Responsibilities 

  • Lead the SAP SD/OTC workstream for the AMS engagement and act as the primary functional point of contact for customer business and IT stakeholders. 

  • Provide governance for incidents, service requests, problems, enhancements, and minor releases in accordance with agreed service levels and delivery priorities. 

  • Own end-to-end troubleshooting across inquiry, quotation, sales contracts, sales orders, availability checks, delivery, transportation interfaces, post-goods issue, billing, returns, credit/debit processing, and financial closure. 

  • Conduct root-cause analysis for recurring or high-severity production issues and drive permanent corrective and preventive actions. 

  • Review business requirements, perform impact assessments, recommend fit-to-standard solutions, and approve functional designs and specifications. 

  • Control SAP SD configuration involving enterprise structure, sales document types, item and schedule-line categories, copy controls, pricing, output, partner determination, incompletion procedures, delivery, billing, account determination, and credit management. 

  • Coordinate cross-functional resolution with SAP FI/CO, MM, EWM/WM, PP, PS, PM/CS, GTS, Basis, Security, ABAP, integration, data, and infrastructure teams. 

  • Plan and govern unit testing, system integration testing, regression testing, user acceptance testing, release readiness, cutover, deployment, and post-release validation. 

  • Monitor support backlog, aging, service-level performance, change success, recurring defects, and operational risks; present clear status and recovery plans to customer leadership. 

  • Lead, mentor, and quality-assure the work of onsite and offshore consultants, ensuring effective workload allocation, documentation, knowledge transfer, and succession coverage. 

  • Maintain operating procedures, configuration and solution documents, functional specifications, test evidence, known-error records, and knowledge articles. 

  • Support internal and customer audits through traceable approvals, test evidence, access-compliant execution, and complete change records. 

  • Identify automation, standardization, performance, and user-experience improvements that strengthen service reliability and business outcomes. 

  • Participate in major-incident bridges and provide planned on-call or out-of-hours support for critical operations and releases when required. 

Key Responsibilities

Required Functional and Technical Expertise 

  • 15–18 years of SAP experience, with substantial hands-on delivery and leadership responsibility in SAP SD and OTC. 

  • Strong experience supporting large, complex SAP ECC and/or SAP S/4HANA production landscapes under an AMS or managed-services model. 

  • Expert knowledge of sales order management, contracts and scheduling agreements, pricing and condition technique, ATP, delivery processing, billing, returns, rebates or settlement processes, credit management, output, and revenue-account determination. 

  • Deep understanding of SD integration with Finance, Materials Management, warehouse and logistics execution, production, projects, customer service, and external systems. 

  • Ability to analyze custom developments, interfaces, reports, conversions, enhancements, forms, and workflows and translate business needs into clear functional specifications. 

  • Working knowledge of Fiori applications, IDoc/EDI, APIs and middleware integrations, batch jobs, monitoring, authorizations, and transport and release controls. 

  • Strong command of ITIL-aligned incident, problem, change, release, knowledge, service-level, and continual-improvement practices. 

  • Experience with ticketing and application-lifecycle tools such as ServiceNow, SAP Solution Manager, or SAP Cloud ALM. 

Defense and Secure-Environment Expectations 

  • Demonstrated ability to operate in a controlled, high-availability environment with strict confidentiality, data-protection, access-control, segregation-of-duties, audit, and change-governance requirements. 

  • Ability to follow customer-specific security procedures for communication, documentation, remote access, issue escalation, and handling of sensitive operational information. 

  • Experience in defense, aerospace, government, public sector, or another highly regulated industry is strongly preferred. 

  • Eligibility to work in the UAE and ability to satisfy customer-mandated background screening or security-clearance requirements. 

Qualifications and Leadership Competencies 

  • Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or a related discipline. 

  • SAP certification in SAP SD, S/4HANA Sales, or a related area is preferred; ITIL certification is an advantage. 

  • Proven leadership of geographically distributed teams and multiple business and technology stakeholders. 

  • Excellent analytical, problem-solving, facilitation, negotiation, and decision-making capability. 

  • Strong customer-facing communication and the ability to present technical issues, service risks, and improvement proposals to senior leadership. 

  • Professional fluency in English; Arabic language capability is an advantage. 

  • Willingness to work onsite or in a hybrid model in the UAE, subject to customer and security requirements. 

Skill Requirements

Other Requirements

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