People Shared Service Specialist – Benefits (Poland)
Cisco · Kraków
MEET THE TEAM
Join our People Shared Service Specialists team in Poland to provide dedicated country-specific support and specialized employee benefits administration, delivering efficient, streamlined, and high-impact services to our workforce across Poland.
We are dedicated to operational excellence, driving standardized benefits processes, and leveraging cutting-edge HR technology and self-service platforms to reduce manual work and elevate the employee experience in Poland.
As a People Shared Service Specialist, you will act as a trusted partner and primary point of contact for employee benefits inquiries in Poland, collaborating closely with local stakeholders, P&C Consulting partners, and external benefits vendors. If you are passionate about customer service, local compliance, continuous improvement, and creating "moments that matter" for employees in Poland during key life transitions, this is the team for you.
YOUR IMPACT
- Serve as a People Shared Service Specialist responsible for addressing employee benefits service needs, inquiries, and requests for Poland with empathy and a high level of customer support.
- Implement and administer employee benefit programs, policies, records, and practices tailored to Poland within a service center and shared services HR model as a People Shared Service Specialist.
- Contribute to solving straightforward business problems related to benefits administration in Poland by analyzing information, asking questions, and utilizing standard procedures under general instruction for routine work.
- Handle benefits administration and employee requests of simple to moderate scope for Poland, applying sound judgment within defined procedures and practices.
- Leverage HR IT, employee self-service platforms, and other technologies to automate benefits enrollment and support processes for Poland, reduce manual work, and improve service accessibility.
- Regularly assess the efficiency and effectiveness of benefits processes in Poland to identify areas for improvement, implement change initiatives, and monitor service delivery KPIs.
- Collaborate with internal stakeholders, People Consulting partners, and external benefits vendors to ensure alignment with business and employee needs in Poland, maintain service level agreements, and drive business value.
- Execute planning and forecasting for portfolio and budget management while overseeing project coordination, production, and logistics of benefits service delivery for Poland.
- Communicate complex benefits and total rewards content effectively to stakeholders, employees, peers, and leadership in Poland while suggesting process improvements to enhance efficiency.
MINIMUM QUALIFICATIONS
- Professional Bachelor’s degree with 2 years of related experience, a Master’s degree with 0 years of related experience, equivalent related work experience, or a minimum of 6 years of related support experience.
- Demonstrated knowledge of HR service areas, specifically employee benefits programs, processes, and procedures relevant to Poland.
- Experience operating within pre-defined HR practices, processes, and shared services models.
- Proven ability to analyze information, solve straightforward business problems, and communicate complex information to diverse audiences.
PREFERRED QUALIFICATIONS
- Experience working as a People Shared Service Specialist within a global or multi-geographical People (HR) shared services or service center environment with a specific focus on benefits administration for Poland.
- Familiarity with HR information technology, employee self-service platforms, and process automation tools related to benefits management.
- Experience partnering with procurement and managing external benefits vendor relationships to ensure compliance with service level agreements in Poland.
- Background in monitoring service delivery KPIs, utilizing data for reporting, and driving continuous improvement initiatives within benefits and total rewards.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.